Hi, I’m
Kephnie Mileon
Aurora,CO
Summary
Proven to excel in fast-paced environments, I enhanced customer satisfaction and withheld the service standards at Four Seasons Denver Edge Restaurant. With a blend of exceptional customer service and strong multitasking abilities, I fostered warm customer relationships and efficiently managed the needs of the guest and my team. My professional demeanor and punctuality underpin a track record of positive impacts in the guests and my coworkers.
Overview
2
years of professional experience
1
Certification
Work History
Four Seasons Denver Edge Restaurant
AM Server
06.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tasks with efficiency.
- Served food and beverages promptly and timely.
- Supported the team during busy shifts in order to maintain excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns timely by alerting management to ensure a swift resolution.
- Assisted in training new hires.
- Explained menu items and suggested appropriate options and substitutions for food allergy concerns.
Ocean Prime
PM Server Assistant
06.2024 - 01.2025
Job overview
- Managed servers needs by greeting, watering, and retrieving alcoholic drinks.
- Conducted detailed cleaning all the while tending to the guests needs.
- Skillfully reset the dining room with efficiency and cleanliness.
Kay Jewelers
Sales Associate
10.2023 - 03.2024
Job overview
- Organized inventory to maintain store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business and up-selling.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Pennsylvania State UniversityUniversity Park, PA
Associate of Science from Biology
Skills
- Strong work ethic
- Exceptional customer service
- Hospitable
- Attentive
- Personable
- Professional
- Punctual
- Kind
Accomplishments
- Received a promotion from PM Server Assistant to AM Server through effectively putting my best foot forward every shift despite being understaffed.
- Was nominated Step Team President of 2023 because of my great leadership skills and positive attitude.
Certification
- International Baccalaureate Seel of Biliteracy in Spanish and French Certification.
Languages
Spanish
Limited Working
French
Limited Working
Haitian Creole
Full Professional
Timeline
PM Server Assistant
Ocean Prime
06.2024 - 01.2025
Sales Associate
Kay Jewelers
10.2023 - 03.2024
AM Server
Four Seasons Denver Edge Restaurant
06.2023 - Current
Pennsylvania State University
Associate of Science from Biology
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