Kera Biggers
Wichita
Summary
Dynamic professional with a proven track record at Amazon Air, adept in shipment processing and customer service. Excelled in enhancing warehouse procedures and consistently exceeded packing targets. Skilled in time management and problem-solving, achieving significant improvements in efficiency and customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Air Associate
Amazon Air
08.2021 - Current
- Processing, packaging, and shipping orders accurately.
- Ensuring that stocks and inventory are well-organized and maintained.
- Examining and inspecting products for damages.
- Receiving, unloading, and sorting through packages appropriately.
- Discharging duties in strict compliance with Amazon safety regulations.
- Actively participating and contributing ideas on ways to improve and/or optimize warehouse procedures.
- Compliance with AVSEC policies and regulations
- Offloading Amazon delivery trucks transporting goods and/or merchandise into the warehouse.
Amazon Warehouse Associate
National Ropers Supply
05.2019 - 06.2021
- Collaborated with team members to achieve daily packing targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely with and around heavy machinery in compliance with NRS and Amazon policies.
- Maintained a clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns, and electric pallet jacks.
- Prepared product orders in accordance with Amazon regulations and policies.
- Handled returns and/or damages between Amazon warehouse and store inventory.
Cashier
Walgreens
10.2018 - 05.2019
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged, and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Waitress
Chilis's Bar and Grill
09.2017 - 10.2018
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards during busy shifts.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to check out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Education
Associate of Arts - English Literature And Creative Writing
Tarrant County College
Fort Worth, TX05-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Issue resolution
- Data entry
- Shipment processing
- Problem-solving abilities
- Multitasking and organization
- Adaptable and flexible
Timeline
Air Associate
Amazon Air
08.2021 - Current
Amazon Warehouse Associate
National Ropers Supply
05.2019 - 06.2021
Cashier
Walgreens
10.2018 - 05.2019
Waitress
Chilis's Bar and Grill
09.2017 - 10.2018
Associate of Arts - English Literature And Creative Writing
Tarrant County College
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