Summary
Overview
Work History
Education
Skills
Timeline

Kera Brown

Valdosta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Senior Blended Advisor

Concentrix
01.2023 - Current
  • Inbound calls from customer with basic customer service needs
  • Explain billing statements to customers
  • Process Identity Theft claims
  • File disputes for customers
  • Enlighten customer on simple steps to prevent fraud
  • Process payments on accounts

Substitute Teacher, K-12

ESS For Valdosta City School
12.2022 - 01.2023
  • Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.
  • Increased parent involvement in the educational process through regular communication and collaboration on student progress.
  • Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.

Preschool Teacher's Assistant

Horizon Preschool
05.2022 - 12.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Communicated with parents to inform about child's progress and classroom behavior.

Team Member

Goodwill Retail Store Of Southern Rivers
12.2017 - 05.2021
  • Assist customers with looking for items
  • Check out customers with there goods
  • Process donations as there were donated
  • Help customers bing in their donation
  • Organize donations

Bell Ringer

Salvation Army
11.2016 - 12.2016
  • Enhanced the bell ringing experience by incorporating various techniques and rhythms.
  • Take donations up for the holiday season

Custodian Supervisor

Lowes Distribution Center
10.2015 - 02.2016
  • Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
  • Enhanced team productivity through consistent training and guidance for all staff members.
  • Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
  • Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.

Education

Associate Of General Studies -

Wiregrass Georgia Technical College, Valdosta, GA

Diploma -

Valdosta High School, Valdosta, GA
05.2010

Skills

  • Active listening
  • Time management
  • Team collaboration
  • Decision making
  • Critical thinking
  • Goal setting
  • Client engagement
  • Training and mentoring

Timeline

Senior Blended Advisor - Concentrix
01.2023 - Current
Substitute Teacher, K-12 - ESS For Valdosta City School
12.2022 - 01.2023
Preschool Teacher's Assistant - Horizon Preschool
05.2022 - 12.2022
Team Member - Goodwill Retail Store Of Southern Rivers
12.2017 - 05.2021
Bell Ringer - Salvation Army
11.2016 - 12.2016
Custodian Supervisor - Lowes Distribution Center
10.2015 - 02.2016
Wiregrass Georgia Technical College - Associate Of General Studies,
Valdosta High School - Diploma,

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Kera Brown