Kera Cail

•Briefly, remotely monitored patients blood pressure readings, heart rate, and answered any questions or concerns from in office through Chronic Care IQ.

• Assisted in maintaining cleanliness and organization of reception area for enhanced professionalism.
• Developed familiarity with office procedures and software to support daily operations effectively.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Developed strong working relationships with team members, fostering a positive work environment.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between patients and the organization.
• Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved patient problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Resolved patient issues quickly and notified supervisor immediately when problems escalated.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled, coordinated and confirmed appointments.
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Responded to inquiries promptly, providing information and resolving issues as needed.

• Roomed, weighed, and checked patient blood pressure and temperatures.
• Medical records
• Incoming and outgoing referrals
• Greeted and assisted patients, ensuring a welcoming environment and positive first impressions.
• Managed multi-line phone system, directing calls efficiently to appropriate departments.
• Scheduled appointments and maintained calendars for staff, optimizing office workflow.
• Processed incoming and outgoing mail, maintaining organized correspondence records.
• Responded to inquiries promptly, providing information and resolving issues as needed.
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.

•Resolved patient issues quickly and notified supervisor immediately when problems escalated.

• Handled assignments independently with good judgement and critical thinking skills.
• Organized, maintained and updated information in computer databases.
• Confirmed appointments, communicated with patients and updated patient records.
• Resolved patient problems and complaints.
• Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between patients and the organization.