Summary
Overview
Work History
Education
Skills
Timeline
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Emma McKinley

Orem,UT

Summary

Results-driven professional with a proactive and creative approach to team leadership and development. Skilled in troubleshooting complex challenges and delivering effective solutions. Adept relationship-builder with a track record of exceeding goals and fostering positive connections. Expertise in leveraging social media platforms to enhance brand visibility and engagement. Strong verbal and written communicator with a background in customer service, conflict resolution, and successful team collaboration.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Crawford Leishman Dental
10.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Handled assignments independently with good judgement and critical thinking skills.

Lead Scheduling Specialist

Callforce LLC
08.2020 - 01.2021
  • Led multiple teams in new services for the company and helped to train other employees
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Marketing Consultant

Traverse Solutions
05.2020 - 08.2020
  • Lead a small team to redesign the company's website
  • Advised on the company's podcast creation and production.
  • Consulted with clients on business issues and developed innovative proposals.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.

Secretary

Brigham Young University
08.2018 - 04.2020
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Updated spreadsheets and databases to track, analyze, and report

Podcast Host

Self Employed
08.2018 - 04.2020
  • Operated studio sound boards, desks and playout software for slick, professional broadcasts.
  • Engaged listeners through social media platforms to increase podcast listen counts.
  • Developed engaging content for listeners and guests.
  • Interviewed local and international celebrities to raise brand profile and build listener engagement.
  • Recorded and edited high-quality interviews and audio clips for broadcast.

Education

Bachelor of Science - Psychology

Brigham Young University
Provo, UT
08.2020

Associate of Arts -

Chandler Gilbert Community College
Chandler, AZ
08.2018

Skills

  • Microsoft Office
  • Verbal and Written Communication
  • Social Media Management
  • Social Media Content Creation
  • Administrative Procedures
  • Time Management
  • Quick Learner
  • Professional
  • Team Leadership
  • Emotional Intelligence

Timeline

Front Desk Receptionist

Crawford Leishman Dental
10.2021 - Current

Lead Scheduling Specialist

Callforce LLC
08.2020 - 01.2021

Marketing Consultant

Traverse Solutions
05.2020 - 08.2020

Podcast Host

Self Employed
08.2018 - 04.2020

Secretary

Brigham Young University
08.2018 - 04.2020

Bachelor of Science - Psychology

Brigham Young University

Associate of Arts -

Chandler Gilbert Community College

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Emma McKinley