Hi, I’m
KERA LEE
Flower Shop Manager
Coppell,TX
Summary
Multitalented professional with a strong track record in communication, customer service, and organizational efficiency. Demonstrated success in improving processes and delivering exceptional service. Aiming to contribute skills and creativity to a forward-thinking organization.
Overview
4
years of professional experience
Work History
Flourish Flowers + GiftsLewisville, TX
Store Manager/Wedding & Event Manager
04.2023 - Current
Job overview
- Conducts wedding and event floral consultations with prospective clients both in person and over the phone and completes floral proposals in accordance with client vision
- Maintains consistent, timely, and positive communication with daily customers and contracted clients through email, phone, and texting
- Trains and equips both in store and event team staff to ensure high quality custom floral designs and excellent customer service
- Maintains comprehensive schedule for staffing weddings and events and store front daily functions
- Creates, designs, and installs custom floral displays, bouquets, and arrangements
- Oversees and manages floral inventory, including ordering, receiving, processing, and stocking flowers for weddings and daily orders
- Oversees and manages product inventory, including purchasing, restocking, and staging products in store front
- Creates creative and quick solutions to any possible difficulties that arise on wedding day installations
- Resolves and finds positive solutions for any customer concerns
- Well versed in Flower Buddy, Shopify, Google Suite, and Square systems
- Maintains a 24-48 hr communications timeframe
- Completes and delivers all Wedding Floral Proposals within 7-10 days of consultations
Sparrow on MainLewisville, TX
Event Manager
01.2023 - 06.2024
Job overview
- Manages various types of events
- Stages floor plans as agreed upon with client
- Assists event host and all vendors throughout entirety of event
- Maintains a clean and professional environment
- Problem solves and meets any needs that arise
- Completes tours with prospective clients
- Communicates client needs and building updates to supervisor
- Participates in bimonthly team meetings
- Maintains a comprehensive list of details regarding facilities repairs, inventory, and services
- Assists Director with bookkeeping through Quickbooks
- Utilizes HoneyBook and Grasshopper services for client relations
- Utilizes Google Suite for internal communication and event scheduling
Barnett Sweets & Co.Krum, TX
Sales Representative/Cake Decorator
05.2022 - 03.2023
Job overview
- Collaborates with marketing partner weekly to expand company's reach
- Books and manages vendor events and follow-up activity for sales leads
- Maintains a comprehensive list of details regarding preferred vendors and sales meetings
- Responsible for scheduling, booking, and completing marketing appointments
- Assists manager of sister company (Barnett Estates):
- Arranging faux floral backdrops and centerpiece designs
- Staging and managing floor plans
- Maintaining, decorating, and cleaning venue space
- Fulfills customer orders assigned by head chef and decorator
- Decorates cakes and cookies
- Bakes cookies and cobblers
- Completes all kitchen duties:
- Takes inventory on products and reports to kitchen manager
- Cleans, organizes, and keeps facility up to code
Delicious CakesAddison, TX
Sales Consultant/Office Manager
07.2021 - 05.2022
Job overview
- Responsible for scheduling, booking, and management of consultations
- Maintains up to date billing and filing information for all clients
- Manages vendor events and follow-up activity for sales leads
- Handles all inquiries, quotes, proposals, quality control, and completion of sales for products
- Creates designs and sketches of wedding cakes and desserts for presentation to customers that assisted in sales completion
- Manages store front; completes opening and closing duties
- ACCOMPLISHMENTS
- Consistently exceeds weekly sales targets, along with meeting monthly sales goals for the past eight (8) months
Education
International House Of PrayerKansas City, MO
Some College (No Degree) from Musical Performance
Skills
- Floral design
- Customer and client relations
- Strong networker
- Excellent in gaining commitments
- Problem solving
- People person
- Self-motivated
- Team training
- Store merchandising
References
- Cynthia Dearnbarger, OWNER OF FLOURISH FLOWERS & GIFTS, infoflourishflowers@gmail.com, 469-544-6378
- JoiMei Clark, FRIEND, joimeimusic@gmail.com, 818-266-7338
- Krista Lamb, SPARROW ON MAIN DIRECTOR, Krista@sparrowonmain.com, 469-774-9556
Timeline
Store Manager/Wedding & Event Manager
Flourish Flowers + Gifts
04.2023 - Current
Event Manager
Sparrow on Main
01.2023 - 06.2024
Sales Representative/Cake Decorator
Barnett Sweets & Co.
05.2022 - 03.2023
Sales Consultant/Office Manager
Delicious Cakes
07.2021 - 05.2022
International House Of Prayer
Some College (No Degree) from Musical Performance
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