Taylor DeRosa
Denver,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Veldkamps Flowers & Gifts
01.2018 - 08.2025
- Responded to customer requests for products, services, and company information.
- Trained new employees on all job duties.
- Corresponded with contracted funeral homes and processed funeral orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Rep
24/7 Intouch
02.2015 - 08.2015
- Taking catering orders over phone for Einstein Bagel Bros, submitting guest complaints, directing calls to stores all over US, reached sale quota of each day.
Sales Associate
EBS Enterprise (Christals)
03.2012 - 01.2014
- Cash handling, reached and excelled sale quota each day, opening/closing and running store by myself, daily cleaning and organizing products, stocking products, inventory, training new employees.
Personal Assistant
Group Five Photosports
09.2011 - 03.2012
- Setting up photoshoots, choosing outfits, mail order, filing and organizing office.
Server and Housekeeper
Debra's Catering and Cleaning
01.2004 - 01.2011
- Helping prepare food for events, serving, cleaning after catering events, house cleaning.
Education
No Degree -
Community College of Denver
01.2013
High School Diploma -
East High School/Contemporary Learning Academy
Denver, CO05.2011
Skills
- Sales
- Problem Solving
- Computer Skills
- Microsoft Office
- Customer Service
- Money Management
- Multi Tasking
- Data entry
- Critical thinking
- Customer relations
Timeline
Customer Service Representative
Veldkamps Flowers & Gifts
01.2018 - 08.2025
Customer Service Rep
24/7 Intouch
02.2015 - 08.2015
Sales Associate
EBS Enterprise (Christals)
03.2012 - 01.2014
Personal Assistant
Group Five Photosports
09.2011 - 03.2012
Server and Housekeeper
Debra's Catering and Cleaning
01.2004 - 01.2011
High School Diploma -
East High School/Contemporary Learning Academy
No Degree -
Community College of Denver