Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEREL KEIZER

Brooklyn

Summary

Operations & Project Coordinator with 4+ years of experience supporting high-volume workflows, digital systems, and cross-functional teams. Proven ability to coordinate stakeholders, track deliverables, improve processes, and maintain operational continuity in regulated environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT & Operations Coordinator

Surfpoint Recovery
Brooklyn
07.2023 - Current
  • Coordinated daily operations across admissions, finance, and clinical teams, supporting high-volume onboarding and service workflows
  • Tracked dependencies and handoffs between teams to ensure on-time execution and prevent service delays
  • Managed enterprise digital systems (EHR, internal tools), ensuring data accuracy, access control, and compliance
  • Served as first-line IT and systems support, resolving software and access issues to minimize downtime
  • Streamlined intake and documentation workflows, reducing processing time by ~25%
  • Developed SOPs and internal documentation to support training and consistent execution

Operations Manager

Center for Disability Services
Albany
04.2019 - 01.2023
  • Oversaw workforce planning and daily operations for a 15+ person team
  • Analyzed operational reports to identify inefficiencies, reducing errors by 30%+
  • Coordinated stakeholders across departments to implement process improvements
  • Created onboarding frameworks and standardized documentation
  • Led compliance audits and reporting reviews to strengthen risk controls

Education

B.A. - Sociology

SUNY Albany
05-2021

Bachelor of Science - Computer Science

Western Governors University (2024)

Skills

  • Operations Coordination
  • Project Tracking
  • Process Improvement
  • Cross-Functional Communication
  • Workflow Optimization
  • Excel
  • Google Sheets
  • Documentation & Reporting
  • Internal Systems
  • CRM
  • Compliance
  • Risk Controls

Certification

New York State Insurance Adjuster License, 2024

Timeline

IT & Operations Coordinator

Surfpoint Recovery
07.2023 - Current

Operations Manager

Center for Disability Services
04.2019 - 01.2023

B.A. - Sociology

SUNY Albany

Bachelor of Science - Computer Science

Western Governors University (2024)
KEREL KEIZER