Summary
Overview
Work History
Education
Skills
Timeline
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Kerema Benson

Indianapolis,IN

Summary

Self-motivated customer service professional with exceptional communication capabilities. Experienced working in a fast-paced,team-based environment.

Overview

12
12
years of professional experience

Work History

Learning Trainer

Amazon
Plainfield, IN
04.2022 - Current
  • Onboarded new employees with training and new hire documentation.
  • Trained and mentored new personnel hired to fulfill various roles within the Fulfillment Center
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared variety of different written communications, reports and documents.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Liaised between Area managers, Operations managers, and Associates to facilitating smooth communication.

Sortation Associate

Amazon
Greenfield, IN
07.2021 - 04.2022
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Lifted up to 75 lbs pounds using safety lifting belt
  • Moved pallets and packing material to designated vacant storage areas for operational safety
  • Performed well during first, second and third shift rotations
  • Problem Solve Trained

Interim Acting Driver Trainer

Amazon
Greenfield, IN
09.2021 - 01.2022
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Coordinated training programs and curriculum to train drivers on cargo vans transportation.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.

Real Estate Transaction Coordinator

Five - Star Investment Group, LLC
Fishers, IN
10.2017 - 07.2021
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.

Certified Nurse Assistant

Kindred Transitional Care and Rehabilitation
7823 Old State Rd 60, Sellersburg, IN 47172
03.2014 - 12.2014
  • Charted daily information on residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and changes in patient's health status to nursing staff.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing, and bedside tables/equipment.
  • Maintained best-in-class standards for individualized care in the unit by continuously checking in with patients and families and quickly providing care

Tour Guide

Jamaica Tours Limited
Providence Drive, Ironshore, Montego Bay, Jamaica
07.2007 - 09.2012
  • Provided guided tours and education of Jamaica's many attractions to foreign visitors.
  • Greeted and welcomed all visitors to the Island with a smile.

Customer Service agent

National Assest Recovery Services
1 Mangroove way, Montego Bay Freeport, Jamaica
12.2006 - 07.2007
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management

Education

Respiratory Therapy

Ivy Tech Community College
Indiana

Expanded Functions Dental Assisting

Dental Office Training By Lynn
Indiana
01.2018

Certified Nurse's Assistant

Indiana Health Careers
Sellersburg, IN
04.2014

High School Diploma -

Montego Bay High School For Girls
Jamaica
2005

Skills

  • Quick learner
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations

Timeline

Learning Trainer

Amazon
04.2022 - Current

Interim Acting Driver Trainer

Amazon
09.2021 - 01.2022

Sortation Associate

Amazon
07.2021 - 04.2022

Real Estate Transaction Coordinator

Five - Star Investment Group, LLC
10.2017 - 07.2021

Certified Nurse Assistant

Kindred Transitional Care and Rehabilitation
03.2014 - 12.2014

Tour Guide

Jamaica Tours Limited
07.2007 - 09.2012

Customer Service agent

National Assest Recovery Services
12.2006 - 07.2007

Respiratory Therapy

Ivy Tech Community College

Expanded Functions Dental Assisting

Dental Office Training By Lynn

Certified Nurse's Assistant

Indiana Health Careers

High School Diploma -

Montego Bay High School For Girls

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Kerema Benson