Keren Chavez
Roy,UT
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
01.2017 - 09.2017
- Serviced multiple customers simultaneously in a stressful environment.
- Acknowledged customers issues and resolved their problems quickly and efficiently.
- Evaluated the customers need and provided service options to meet their requirements.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales encouraging them to take advantage.
Warehouse Picker
Sportsman Warehouse Distribution Center
10.2017 - 12.2017
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Scanned packages and boxes and moved to loading dock for shipment.
Loan Officer
Teleperformance
12.2017 - 09.2018
- Denied or approved loan applications based on evidence of credit qualifications.
- Ensured loan applications contained supporting documentation and required information.
- Maintained compliance with bank underwriting policies and federal lending regulations.
- Reviewed loan requests for accuracy and completeness.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Customer Service Representative
Harland Clarke
05.2019 - 07.2019
- Answered customer questions about basic banking services, such as account balances, interest rates and fees.
- Helped customers protect their accounts by reviewing suspicious activity and reporting it, also assisted with mobile and online banking questions; reset passwords and provide access codes if necessary.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Optum Bank
08.2019 - 08.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Clerk
United States Cold Storage
09.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Cyprus High School
Skills
- Customer Satisfaction
- Clerical Support
- Data Verification
- Handling Payments
- Active Listening
- Office Organization
- Workplace Safety
- Telephone Etiquette
- Spanish Speaking
- Efficient Data Entry
- Greeting Visitors
- Critical Thinking
- Shipping and Receiving Understanding
- Warehousing Functions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk
United States Cold Storage
09.2022 - Current
Customer Service Representative
Optum Bank
08.2019 - 08.2022
Customer Service Representative
Harland Clarke
05.2019 - 07.2019
Loan Officer
Teleperformance
12.2017 - 09.2018
Warehouse Picker
Sportsman Warehouse Distribution Center
10.2017 - 12.2017
Customer Service Representative
Alorica
01.2017 - 09.2017
Cyprus High School
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