Keren Sarmiento
Miami
Summary
As a creative, driven, and passionate individual, I am deeply motivated to excel in every aspect of my life. I am committed to continuous learning, professional development, and fostering meaningful connections in diverse work environments. With a high level of ambition, I quickly acquire and apply new knowledge to achieve impactful results. I thrive in high-pressure environments, where I excel at multitasking, problem-solving, and adapting to new challenges. Dedicated to achieving company goals, I consistently deliver exceptional customer service while upholding the highest standards of professionalism. As a team player, I work collaboratively with my colleagues to ensure smooth operations while adhering to, and maintaining, all company policies and regulations. Fully bilingual in English and Spanish, I find this to be a significant advantage in customer service, enhancing communication, and creating positive experiences for all.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Global Crossing Airlines
Miami
07.2022 - 01.2025
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Performed pre-flight checks on the aircraft's interior components, such as emergency equipment, galleys, lavatories, and exit doors.
- Helped guests locate seats and stow luggage in appropriate locations.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Inspected cabins before and after flights according to company and FAA regulations to identify and address problems impacting flight operations, safety, or passenger comfort.
- As a flight attendant for a charter airline, I had to quickly adapt to the demands of each contract flight, as we managed several high-profile clients.
- Cocktail knowledge was a must to meet the needs of each flight's personalized drink menus, which also included the proper form of plating and serving food.
- Multitasking was another skill that was necessary in order to take, make, and deliver all passenger orders in a timely manner.
Cashier
Whole Foods Market Inc
Miami Beach
04.2022 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Received and processed customers' Amazon return and pickup orders.
- Maintained cleanliness of the checkout area, including countertops, registers, and floors.
- Learned roles of other departments to provide coverage and keep store operational.
Chief Manager
Pizza Hut
Miami
03.2022 - 04.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed efficient and accurate cash, check, debit and credit card payments.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- Coordinated inventory, stocking and ordering.
Order Picker
Amazon
Opa-locka
11.2021 - 03.2022
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Confirmed items picked for orders by keying codes into system.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Collaborated with team members to meet daily picking targets and deadlines.
- Contributed to team efforts by accomplishing related tasks as needed to support warehouse operations.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Cashier/Server
University of Miami- school
Miami
09.2021 - 11.2021
- Monitored student meal card scans went through to enter the school's dining hall.
- Processed efficient and accurate cash, check, debit and credit card payments.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained the cleanliness of the checkout area, including countertops, registers, and glass doors.
- Ensured continuous availability and freshness of products in the grab-and-go area by continuously stocking as needed and discarding expired products.
- Learned roles of other departments to provide coverage and keep store operational.
- On weekends, or as needed, I would also assist as a server in the dining hall.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Overnight Stocker and Receiver/Cashier
Ross Dress for Less
Miami
03.2021 - 06.2021
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
- Organized deliveries by sorting and stocking receivables
- Stocked shelves and rotated product according to code dates.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
Pharmacy Technician
Publix Pharmacy
Miami
02.2021 - 06.2021
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Answered telephones to respond to questions or requests.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Pharmacy Technician
Walgreen's Pharmacy
Miramar
06.2020 - 01.2021
- Maintained strong call control and quickly worked through scripts to address problems.
- Provided accurate information to customers regarding prescription medications and drug interactions.
- Assisted customers with setting up medication refills and scheduling deliveries.
- Updated databases with new and modified customer data.
- Ensured adherence to HIPAA regulations while handling confidential patient information.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated customer accounts, addresses and contact information within call management databases.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
Multiple Positions
Bed Bath & Beyond
Miami
12.2018 - 06.2020
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained accurate inventory records using computerized tracking systems.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Promoted high customer satisfaction by greeting and assisting customers with knowledgeable and friendly service.
- I worked at the store as a cashier, customer service associate, and floor associate. In addition to my customer service-centered roles, I also worked in the back of the store, receiving and sorting new merchandise, and processing returned and damaged merchandise as needed. I also conducted store inventories and online order shipments.
Cashier/Floor Associate
Kmart, Sears Holding
Miami
01.2018 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved customer complaints professionally in accordance with company policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
GED -
Miami Dade College
Miami, FL12-2017
Skills
- Conflict resolution
- Safety compliance
- First aid
- Food and beverage service
- Teamwork and professionalism
- Adaptability and flexibility
- Multitasking
- Goal setting
- Analytical skills
- Reliability and punctuality
- Detail-oriented
- High-pressure decision-making
- Cash handling
- Problem solving
- Organized and responsible
- Customer service and assistance
- Excel in fast-paced environments
- Hospitality Standards
- Anticipating guest needs
- Fluency in English and Spanish
- Cleanliness and hygiene
- Outgoing personality
References
References available upon request.
Timeline
Flight Attendant
Global Crossing Airlines
07.2022 - 01.2025
Cashier
Whole Foods Market Inc
04.2022 - 07.2022
Chief Manager
Pizza Hut
03.2022 - 04.2022
Order Picker
Amazon
11.2021 - 03.2022
Cashier/Server
University of Miami- school
09.2021 - 11.2021
Overnight Stocker and Receiver/Cashier
Ross Dress for Less
03.2021 - 06.2021
Pharmacy Technician
Publix Pharmacy
02.2021 - 06.2021
Pharmacy Technician
Walgreen's Pharmacy
06.2020 - 01.2021
Multiple Positions
Bed Bath & Beyond
12.2018 - 06.2020
Cashier/Floor Associate
Kmart, Sears Holding
01.2018 - 09.2018
GED -
Miami Dade College
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