Hi, I’m
Kereston Thomas
Durham,NC
Summary
Results-driven project manager with a strong focus on implementation and a commitment to reengineering and delivering consistent and strategic end-to-end business process solutions. Highly analytical professional skilled in coordinating and prioritizing project tasks, managing timelines, and maintaining project plans to effectively communicate status to clients and senior management. With 5 years of extensive experience in successful project completion, brings a wealth of knowledge and expertise to every project. Communicative leader with a proven track record of proactively identifying and resolving problems with creative solutions.
Overview
5
years of professional experience
1
Certification
Work History
HealthStream, Inc.
Implementation Manager
05.2022 - Current
Job overview
- Formulated customized implementation project plans and scopes of work tailored to individual projects
- Successfully handled multiple client projects by managing software implementations and coordinating essential resources for seamless transitions.
- Utilized knowledge of software functionality to enhance client business outcomes
- Achieves project milestones by working collaboratively with various internal departments
- Diligently addressing and promptly resolving any instances of extended timelines or increased resources beyond contractual obligations
- Maintains implementation documentation. Effectively communicates status updates and raises concerns with the Manager, key stakeholders, project sponsors, and project team.
KnowBe4 Inc.
Customer Implementation Specialist
11.2021 - 05.2022
Job overview
- Contributed to the establishment of the company's inaugural Customer Implementation role.
- Created structure, guidelines, and metrics to drive retention and growth of department’s client portfolio
- Utilized innovative decision-making tools to ensure customer satisfaction by resolving inquiries and concerns
- Managed the entire onboarding of subsidies for large-scale Enterprise organizations.
Madwire LLC
Onboarding Consultant/Project Manager
09.2020 - 10.2021
Job overview
- Facilitated seamless transition to new website builds for over 30 clients, while also offering ongoing support and resources.
- Implemented project management tools to effectively integrate marketing technology for clientele
- Demonstrated exceptional communication skills in resolving customer queries and providing support on marketing programs, contributing to overall client success.
Fidelity Investments
Customer Service Agent – Health and Insurance/401k
09.2019 - 07.2020
Job overview
- Coordinated effective communication between clients and insurance companies
- Utilized strategic planning techniques to create tailored solutions for clients in coordination with Broker and Clients.
- Effectively oversaw the enrollment, education, and processing of loans and withdrawals for both 401k plans and health insurance.
- Collaborated with the project management team to devise and implement streamlined workflows that significantly boosted staff productivity.
Education
University of WyomingLaramie, Wyoming
Master’s of Arts from Communication and Journalism
05.2018
University of WyomingLaramie, Wyoming
Bachelor’s of Arts from Criminal Justice
05.2016
University Overview
Minor: Anthropology
Skills
- Software Implementation
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Effective Communication
Certification
Google Project Management Certification
Certified Scrum Master
Timeline
Implementation Manager
HealthStream, Inc.
05.2022 - Current
Customer Implementation Specialist
KnowBe4 Inc.
11.2021 - 05.2022
Onboarding Consultant/Project Manager
Madwire LLC
09.2020 - 10.2021
Customer Service Agent – Health and Insurance/401k
Fidelity Investments
09.2019 - 07.2020
University of Wyoming
Master’s of Arts from Communication and Journalism
University of Wyoming
Bachelor’s of Arts from Criminal Justice
Similar Profiles
Kathy MercerKathy Mercer
Manager, On-Demand Talent at HealthStream, Inc.Manager, On-Demand Talent at HealthStream, Inc.
John WenJohn Wen
Asia Pacific Region Business Development Manager Hospitality & Real Estate at Healthstream (Intenza Luxury Fitness Brand)Asia Pacific Region Business Development Manager Hospitality & Real Estate at Healthstream (Intenza Luxury Fitness Brand)
Lisa RodriguezLisa Rodriguez
Customer Support Specialist - Tier 2 at HealthStreamCustomer Support Specialist - Tier 2 at HealthStream
Carlos CastroCarlos Castro
Teller at Wells FargoTeller at Wells Fargo
CHANTIA N MASSEYCHANTIA N MASSEY
Benefits Specialist at Duke UniversityBenefits Specialist at Duke University