Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Keri Burgess
Administrative Professional
Bessemer City,NC
Summary
Overview
20
years of professional experience
1
Certification
Work History
Hoffman Home improvements
Administrative Assistant
06.2013 - 12.2024
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Dollar Tree Stores
Assistant Store Manager
11.2008 - 01.2013
Job overview
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Gutter Guard
Sales Team Leader
11.2004 - 11.2006
Job overview
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
Education
South University-Savannah OnlineSavannah, GA
Associates from Business Management
2019
University Overview
- Continuing coursework in Business Admistration and Business Law
- Completed coursework in Psychology 101, Intro to Business Law, and Business Communications
- GPA: 4.2
Skills
Conflict resolu
Certification
Google Project Management
Timeline
Administrative Assistant
Hoffman Home improvements
06.2013 - 12.2024
Assistant Store Manager
Dollar Tree Stores
11.2008 - 01.2013
Sales Team Leader
Gutter Guard
11.2004 - 11.2006
South University-Savannah Online
Associates from Business Management
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