Candace Watts
Bessemer City,NC
Summary
Dynamic professional with extensive experience in employee supervision and training at Hanger Clinic. Proven track record in enhancing team productivity through effective communication and conflict resolution. Skilled in utilizing Brightree and Nymbl software, fostering a knowledgeable team environment while driving exceptional customer service and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr Supervisor
Hanger Clinic
05.2022 - 09.2025
- Supported senior staff in training new employees on core responsibilities and tools.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
Bracing Coordinator
Enovis
09.2015 - 05.2022
- Developed training materials for new hires, fostering a thorough understanding of medical coding standards.
- Verified insurance of patients to determine eligibility.
- Reviewed and updated patient insurance information, ensuring seamless claims submissions and reimbursements.
- Trained new staff on billing procedures and software systems, fostering a knowledgeable team environment.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
COS /Advocate Member Service Representative
Sams Club
08.2011 - 09.2015
- Facilitated member inquiries and resolved issues to enhance customer satisfaction.
- Provided accurate information on membership benefits and services to optimize member engagement.
- Collaborated with team members to streamline service processes and improve response times.
- Assisted in training new staff on best practices for member interactions and service protocols.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Educated customers on available products and services, promoting upselling opportunities when appropriate.
Waitress
T-bones On The Lake
08.2008 - 08.2010
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables simultaneously, enhancing overall restaurant efficiency and guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Processed customer orders using POS systems, maintaining accuracy in transactions and billing.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
Education
No Degree - Medical Billing And Coding
Ashworth College
Norcross, GA04-2016
Associate of Applied Science - Health Sciences
South University Savannah
GA02-2015
Skills
- Employee supervision
- Decision-making
- Complex Problem-solving
- Goal oriented
- Training and mentoring
- Brightree, Nymbl, Opie, NextGen, and Waystar Software experience
Certification
Certified Billing and Coding Specialist
Timeline
Sr Supervisor
Hanger Clinic
05.2022 - 09.2025
Bracing Coordinator
Enovis
09.2015 - 05.2022
COS /Advocate Member Service Representative
Sams Club
08.2011 - 09.2015
Waitress
T-bones On The Lake
08.2008 - 08.2010
No Degree - Medical Billing And Coding
Ashworth College
Associate of Applied Science - Health Sciences
South University Savannah
Similar Profiles
Kiana MeyerKiana Meyer
Medical Office Administrator (OA) at Hanger ClinicMedical Office Administrator (OA) at Hanger Clinic
SHERRY HOLLINSSHERRY HOLLINS
Patient Administrative Coordinator at Hanger ClinicPatient Administrative Coordinator at Hanger Clinic
Larissa GarciaLarissa Garcia
Intern at Hanger ClinicIntern at Hanger Clinic
Kenneth BarkerKenneth Barker
Masonry Laborer at Edward's MasonryMasonry Laborer at Edward's Masonry
Jean WilliamsJean Williams
Customer Service Lead at Food LionCustomer Service Lead at Food Lion