Bachelor of Science in Healthcare Administration Student
KERI COUGHLIN GLENN
Futures Unlimited
Dwight,IL
Overview
Healthcare administration student experienced in coordinating staff schedules and supporting team operations. Maintains safe, supportive environments while following regulatory and compliance standards. Delivers direct care focused on independence, communication, and behavior support.
20+
years of professional experience
Work History
10.2023 - Current3 Years
Direct Support Professional
Futures Unlimited | Dwight, Illinois
- Provided direct support services to improve clients' daily functioning and enhance overall quality of life
- Reinforced positive behaviors using evidence-based behavioral interventions to enhance client engagement
- Built rapport with clients through regular communication and personalized support
- Adapted communication strategies to effectively address diverse client needs and preferences
- Coordinated community engagement activities to foster social integration and develop independence skills
- Modeled appropriate social interactions during community outings to improve clients' interpersonal skills
02.2023 - 10.20238 Months
Direct Support Professional
Mosaic | Pontiac, Illinois
- Facilitated development of independent living skills and self-advocacy, enabling individuals to achieve greater autonomy
- Delivered daily living assistance and personal care support, improving individuals' quality of life with disabilities
- Coordinated community integration activities and social skill development programs, fostering connections and engagement
- Addressed behavioral challenges with positive reinforcement and de-escalation techniques, promoting a supportive environment
- Administered medications following prescribed schedules and safety protocols
- Monitored health indicators and communicated changes to nursing staff
01.2022 - 02.20231 Year 1 Month
Direct Support Supervisor
Mosaic | Pontiac, Illinois
- Managed 24/7 residential staffing schedules to ensure consistent client support
- Conducted performance evaluations and provided ongoing coaching to enhance team skills and service delivery
- Ensured compliance with state regulations and safety protocols
- Coordinated communication between families and healthcare providers to address client needs
- Collaborated with interdisciplinary teams to enhance service quality outcomes
- Coordinated person-centered services aligned with Mosaic care plans and individual goals.
- Monitored documentation for Mosaic compliance, ensuring accuracy and timely completion
- Addressed behavior concerns using approved support strategies and de-escalation techniques.
07.2020 - 10.20211 Year 3 Months
Mental Health Technician
Fox Developmental Center | Dwight, Illinois
- Applied crisis intervention techniques during behavioral emergencies to stabilize residents and ensure safety
- Advocated for resident needs in interdisciplinary treatment planning meetings, contributing to tailored care strategies
- Communicated patient status updates to nursing staff during shift transitions
- Oversaw personal hygiene routines to foster resident independence and uphold dignity
- Coordinated recreational outings and community integration activities to promote resident engagement and improve social skills
- Transported residents to scheduled appointments and community-based activities safely
- Documented incidents, restraints, and care notes in resident records.
06.2018 - 01.20197 Months
Door to Door Sales Representative
Major League Cleaning | Bloomington, Illinois
- Consistently met monthly sales targets within assigned territory to drive overall sales growth
- Demonstrated Kirby vacuum features through in-home product presentations
- Established rapport with homeowners to identify and address specific cleaning needs, leading to tailored product recommendations
- Negotiated pricing and payment plans, successfully closing vacuum sales and enhancing customer satisfaction
- Executed sales transactions at point of sale and finalized financing agreements
- Conducted post-sale product training for new Kirby owners
12.2006 - 10.201811 Years 10 Months
Mental Health Technician
Fox Developmental Center | Dwight, Illinois
- Delivered direct care support to individuals with developmental and mental health needs, enhancing their daily living skills and overall well-being
- Implemented individualized behavioral interventions to foster emotional stability and facilitate skill development
- Reinforced therapeutic goals by consistently implementing behavioral support strategies that promoted resident engagement and progress
- Tailored communication strategies to engage residents with diverse cognitive and sensory processing abilities, enhancing understanding and participation in care
- Advocated for resident rights and preferences during interdisciplinary care conferences, ensuring their voices were heard in treatment planning
- Participated in facility accreditation processes and quality improvement initiatives
- Documented incidents, restraints, and care notes in resident records.
Education
Bachelor of Science | Health Administration
University of Phoenix | Phoenix, AZ | 01-2028
University of Phoenix - Phoenix, AZ
01-2028
- Spring 2026 - Dean's List
- Additional Coursework in Medical Terminology, Healthcare Professional Development, Business Communication Skills for Healthcare Professionals, Healthcare Accounting, Organizational Behavior, Fundamentals of Electronic Health Records, Human Resource Management in Healthcare, Healthcare Organization & Management, Public & Community Health, Healthcare Professional Development
- 3.96 GPA
- Member of National Society of Leadership And Success, 2026
Diploma
Seneca High School | Seneca, IL | 05-2004
Seneca High School - Seneca, IL
05-2004
Some College (No Degree)
Illinois Valley Community College | Oglesby, IL
Illinois Valley Community College - Oglesby, IL
Some College (No Degree)
Northern Illinois University | Dekalb, IL
Northern Illinois University - Dekalb, IL
Some College (No Degree)
Kishwaukee Community College | Kishwaukee, IL
Kishwaukee Community College - Kishwaukee, IL
Skills
Personal Information
Driving License: Valid Driver's License
Timeline
Direct Support Professional
Futures Unlimited
10.2023 - CurrentRead more
Direct Support Professional
Mosaic
02.2023 - 10.2023Read more
Direct Support Supervisor
Mosaic
01.2022 - 02.2023Read more
Mental Health Technician
Fox Developmental Center
07.2020 - 10.2021Read more
Door to Door Sales Representative
Major League Cleaning
06.2018 - 01.2019Read more
Mental Health Technician
Fox Developmental Center
12.2006 - 10.2018Read more
University of Phoenix - Bachelor of Science, Health Administration
Read more
Seneca High School - Diploma,
Read more
Illinois Valley Community College - Some College (No Degree),
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Northern Illinois University - Some College (No Degree),
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Kishwaukee Community College - Some College (No Degree),
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