KERI DONAGHUE
Kaleida Health
BUFFALO,NY
22
years of professional experience
Experienced healthcare professional with strengths in patient registration, insurance verification, payment collection, and HIPAA compliance. Known for accurate intake, strong patient relations, and efficient billing support.
Work History
Patient Registration Representative
3 Years 7 Months- Registered patients accurately, verifying demographics, insurance, and guarantor information for intake completion.
- Collected signatures, consent forms, and required documents while maintaining HIPAA compliance.
- Retrieved and updated patient records within electronic health systems to support efficient workflow.
- Coordinated insurance eligibility checks and authorization details to reduce registration delays.
Phlebotomist
14 Years 8 Months- Performed venipuncture and capillary collections with consistent specimen accuracy.
- Verified patient identity and labeled specimens per laboratory standards.
- Maintained collection supplies, equipment, and clean work areas.
- Coordinated specimen transport to support timely laboratory processing.
Patient Financial Services Representative
7 Months- Reconciled account activity using patient billing systems and maintained confidential financial records.
- Coordinated with registration, billing, and insurance departments to complete account updates and payment posting.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Optimized use of billing software, implementing features that expedited claim processing and reduced manual errors.
- Supported transition to electronic billing, ensuring seamless changeover that maintained billing accuracy and timeliness.
Certified Nursing Assistant
6 Years 11 Months- Delivered compassionate ADL support, including bathing, dressing, grooming, and toileting for residents.
- Monitored vital signs and promptly reported condition changes to nursing staff.
- Assisted residents with transfers, ambulation, and repositioning using safe patient-handling techniques.
- Documented resident care accurately in charts, supporting continuity and compliance.
Education
Phlebotomy
CPC - Coding
Skills
Payment collection
Insurance verification
Patient confidentiality
Patient relations
Timeline
Patient Registration Representative
Kaleida Health
03.2023 - CurrentRead More
Patient Financial Services Representative
Erie County Medical Center
08.2022 - 03.2023Read More
Phlebotomist
Kaleida Health
02.2012 - CurrentRead More
Certified Nursing Assistant
Absolut At Aurora Park
03.2005 - 02.2012Read More
Bryant & Stratton College
CPC from Coding
Read More
Trocaire
Phlebotomy
Read More