Keri Hardy
McKinney,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mitigation Specialist
Audi Financial Services/Volkswagen
Remote
10.2023 - Current
- Identified high priority situations and took appropriate escalation actions to resolve issues.
- Received payment and posted to appropriate customer accounts.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Reviewed credit records to evaluate customer histories.
- Reviewed vendor contracts for accuracy in terms of pricing structure and payment terms.
Lead Contact Representative
Internal Revenue Service, IRS
Dallas , TX
08.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Supported sales team members to drive growth and development
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Behavioral Health Counselor
Eating Recovery Center
Plano , TX
03.2023 - 10.2023
- Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities
- Maintained confidentiality of records relating to clients' treatment
- Recorded patient condition, vital signs, recovery progress and medication side effects
Commercial Loan Officer
Small Business Administration
Remote
10.2020 - 08.2022
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Reviewed loan agreements to confirm completeness and accuracy
- Submitted loan applications to underwriter for verification and recommendations
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
Service Technician
Self Employed Services
01.2017 - 01.2019
- Filled out work orders, repair logs and maintenance plans to document work completed
- Installed new components or replaced defective parts to restore functionality
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine
- Communicated with clients for outstanding customer service and to increase repeat business.
Education
High School Diploma -
Alfred M. Barbe High School
Bachelor of Arts - Business Administration and Management
McNeese State University Lake Charles
Skills
- Transaction Processing
- Upbeat and Positive Personality
- Verbal and Written Communication
- Issue and Complaint Resolution
- Contract Review and Negotiation
- Team Collaboration
- MS Office Proficient
- MS Teams
- MS Excel
- MS Powerpoint
- Bill Processing
- Credit and Collections
- SF-61 Oath of Office
Certification
CPR, Eating Recovery Center - 2023
Association for Project Management (APM)
Accomplishments
Volunteer Activities Coordinator
Home Reconstruction Volunteer Work
Senior Living Centers for Christmas Caroling.
Timeline
Mitigation Specialist
Audi Financial Services/Volkswagen
10.2023 - Current
Behavioral Health Counselor
Eating Recovery Center
03.2023 - 10.2023
Lead Contact Representative
Internal Revenue Service, IRS
08.2022 - Current
Commercial Loan Officer
Small Business Administration
10.2020 - 08.2022
Service Technician
Self Employed Services
01.2017 - 01.2019
High School Diploma -
Alfred M. Barbe High School
Bachelor of Arts - Business Administration and Management
McNeese State University Lake Charles
CPR, Eating Recovery Center - 2023
Association for Project Management (APM)
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