Keri Lawson
Seattle
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Patient Access Coordinator
Seattle Children's Hospital
02.2025 - Current
- Managed high-volume scheduling, front-desk operations, and appointment coordination.
- Verified insurance and financial info — similar to lease qualification checks.
- Delivered exceptional customer service and resolved client issues professionally.
- Maintained accurate records and ensured compliance with privacy regulations.
Office Assistant
University Congregational Church
05.2024 - 02.2025
- Provided front-desk support, answered phones, and greeted clients and visitors professionally.
- Scheduled appointments and maintained calendars — transferable to coordinating property tours.
- Prepared and organized documents, including contracts and internal forms.
- Responded to customer inquiries and resolved minor issues quickly and professionally.
- Assisted with filing, data entry, and email communication.
Volunteer Coordinator
Jet City Improv
05.2014 - 02.2024
- Assisted with event coordination, audience management, and front-of-house operations.
- Greeted guests, answered questions, and provided a welcoming environment — skills directly transferable to tenant interactions.
- Supported performers and staff with setup, timing, and crowd flow.
- Developed strong communication, adaptability, and problem-solving skills in a fast-paced environment.
Education
Bachelor of Arts - Communications
Seattle Pacific University
Seattle, WA06-1994
Skills
- Quickly responds to needs and follows through to ensure a positive experience
- Respects privacy and builds trust through professionalism
- Speaks clearly and listens carefully, even in difficult situations
- Writes clearly and presents information in an easy-to-understand way
- Treats everyone with respect and supports an inclusive environment
- Keeps commitments and acts with honesty and respect
- Follows procedures and completes tasks accurately and on time
- Adjusts smoothly to change and handles competing priorities well
Timeline
Patient Access Coordinator
Seattle Children's Hospital
02.2025 - Current
Office Assistant
University Congregational Church
05.2024 - 02.2025
Volunteer Coordinator
Jet City Improv
05.2014 - 02.2024
Bachelor of Arts - Communications
Seattle Pacific University
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