Keri Mason
Grant,AL
Summary
Highly motivated professional, capable of using problem solving to take on and overcome complex challenges. Leveraging strong communication skills to enhance customer satisfaction and employee relationships to navigate intricate issues, maintaining adherence to procedural and compliance requirements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CSR/Banker
Citizens Bank and Trust
Guntersville, AL
10.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed accounts, ensuring accurate information and timely updates for clients
- Collaborated with cross-functional teams to address complex client issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Personal Banker/ Assistant Manager
PNC Bank
Huntsville, AL
07.2022 - 10.2024
- Safeguarded sensitive information by upholding strict compliance standards.
- Trained new employees on banking processes and procedures.
- Generated customized reports related to customer transactions, investments, portfolios.
- Collaborated with other departments to provide comprehensive solutions for customers’ needs.
- Developed and implemented customer service strategies to improve customer satisfaction ratings.
- Provided guidance and advice to customers on their financial decisions.
- Established strong relationships with clients to foster loyalty and referrals.
- Analyzed client’s financial needs to suggest appropriate services.
Medical Technician
Body Oasis
Huntsville, AL
02.2021 - 05.2021
- Managed patient records accurately and efficiently according to HIPAA standards.
- Ensured cleanliness and organization of work environment by adhering to safety protocols and procedures.
- Checked, cleaned and stocked rooms with supplies and linens in preparation for daily work schedule.
Substitute Teacher
DAR Elementary
Grant, AL
08.2017 - 02.2021
- Assisted students and faculty with academic inquiries and support. Collaborated with faculty to enhance student learning experiences. Provided guidance to students in navigating academic resources.
- Oversaw maintenance of student records to ensure accuracy and compliance.
- Ensured adherence to state and federal compliance and privacy regulations.
Managing Cosmetologist
Smart Style
Guntersville, AL
12.2008 - 07.2014
- Ensured compliance with local laws and regulations related to cosmetology practices and procedures.
- Successfully managed day-to-day operations of a busy salon, including scheduling appointments and overseeing staff.
- Utilized excellent communication skills to develop strong relationships with customers while promoting products and services.
- Tracked inventory levels of salon supplies and ordered new items as needed to maintain stock.
- Created a safe working environment by ensuring all employees followed health codes and regulations.
- Resolved customer complaints promptly and professionally while maintaining positive relationships with clients
- Cultivated repeat business by developing long-term relationships with regular customers.
Education
Cosmetology - undefined
Paul Mitchell
Madison, AL02.2009
High School Diploma - undefined
KDS DAR High School
Grant, AL01.2008
Skills
Communication
Customer Service
Relationship Building
Decision Making
Problem Solving
Flexibility
Adaptability
Time Management
Certification
- Notary
- Cosmetology License
Accomplishments
In December 2023 I was announced as the number 1 Banker for Lending and number 2 Banker overall for PNC Bank in the region, out of 16 Branches and 42 Bankers.
Volunteering
PTO President DAR Elementary 2017-2021
Worked diligently as a liaison between parents, faculty, school board members and the community to create a more pleasant environment for students and faculty.
Planned and executed events successfully while maintaining strict time management and regulation requirements.
Timeline
CSR/Banker
Citizens Bank and Trust
10.2024 - Current
Personal Banker/ Assistant Manager
PNC Bank
07.2022 - 10.2024
Medical Technician
Body Oasis
02.2021 - 05.2021
Substitute Teacher
DAR Elementary
08.2017 - 02.2021
Managing Cosmetologist
Smart Style
12.2008 - 07.2014
Cosmetology - undefined
Paul Mitchell
High School Diploma - undefined
KDS DAR High School