KERI MICHELLE BELOIN

Assisted callers by offering tailored recommendations for product selection and purchasing options.

Guided users through product download and activation steps to ensure successful implementation.

Facilitated seamless navigation of application and website, resulting in improved user engagement. Created detailed instructional materials that empowered users to navigate independently. Enhanced overall user experience through targeted support initiatives.

Facilitated screen sharing sessions to guide callers through troubleshooting processes and address inquiries related to personal and business tax return completion.

Help callers with e-filing, mailing instructions, & receiving updates about their returns

• Achieved reliable and courteous service through effective delivery and passenger transport, contributing to income while seeking full-time employment. Enhanced customer interaction, time management, and adaptability skills, leading to improved client satisfaction.

• Oversaw scheduling and execution of transportation services to facilitate access for Medicaid and Medicare beneficiaries.
• Verified eligibility and matched riders with suitable transportation providers to enhance service delivery.
• Conducted regular audits to verify compliance with federal and state program policies and procedures.
• Facilitated effective customer support through management of incoming requests, resolution of trip issues, and accurate documentation of all interactions.

• Assisted US Bank clients with a range of banking transactions, including deposits, transfers, wires, and personal information updates.
• Achieved certifications in digital banking, wealth management, and business banking, with a focus on military banking, commercial loans, home equity lines of credit, certificates of deposit, and IRAs.
• Provided comprehensive guidance to customers during online banking setup and enrollment, delivering step-by-step instructions for a seamless experience.
• Leveraged screen sharing technology to guide clients through online platform navigation and troubleshoot technical issues.
• Provided callers with precise account information in a timely manner, maintaining compliance with state and federal banking regulations.
• Chosen to collaborate with a specialized team facilitating onboarding for 1.2 million new clients during Union Bank conversion.
• Implemented strategies to consistently maintain high customer satisfaction and first call resolution rates.

• Handled continuous inbound calls from Apple customers to maintain high levels of customer satisfaction and support.
• Executed screen sharing diagnostics and troubleshooting techniques to effectively identify issues and their root causes.
• Guided callers through problem resolution steps or coordinated necessary service arrangements for device repairs.
• Oversaw AppleCare and warranty claims to facilitate seamless device replacement for customers in need.

• Managed inbound call processes for a diverse clientele, providing expert assistance to employees in initiating new claims for workers' compensation disability and various leave options.
• Responded to inquiries from employees, employers, and physicians concerning existing claims, ensuring clarity and timely information.
• Employed Juris, TAMS2, SIR, ViaOne, Teams, and Workday for effective information management and processing to support organizational workflows.

• Diagnosed and resolved advanced technical problems for Apple products and services, contributing to improved operational efficiency.
• Diagnosed and resolved hardware and software issues utilizing advanced troubleshooting and remote diagnostic tools.
• Developed and implemented clear solutions aimed at maximizing customer satisfaction and meeting performance standards.
• Analyzed and escalated complex issues effectively, documenting each case with accuracy for future reference.

• Oversaw high-volume inbound call operations, addressing customer service inquiries with efficiency.
• Achieved high levels of customer satisfaction through effective reservation management. Enhanced guest experiences by delivering timely and relevant information.
• Managed receipt of payments to ensure timely transactions for rental and storage services.

• Managed various general home repair tasks and refurbishments, ensuring quality and functionality.
• Assisted in interior and exterior painting projects. Supported team members in preparing surfaces for painting. Contributed to maintaining a clean and organized work environment.

• Engaged in menu development alongside executive chef, focusing on seasonal ingredients and culinary trends.
• Coordinated meal preparation for both executive and animation staff, maintaining high standards of service.

• Also worked from 09/1999 - 06/2000
• Supervised staff and coordinated activities to maintain high standards of service in a full-service restaurant environment.
• Achieved budget compliance through effective management of food, liquor, and labor costs. Streamlined staff scheduling to improve service delivery and operational efficiency. Enhanced cash handling processes to minimize discrepancies and ensure financial integrity.
• Managed relationships with suppliers and contractors to support timely project execution and quality standards.

• Executed design and decoration of ice cream cakes and pastries, ensuring high-quality presentation.

• Oversaw training initiatives for kitchen staff, reinforcing high standards in food preparation processes.
• Designed and delivered engaging training sessions to ensure new team members are well-prepared for their roles.
• Demonstrated expertise by finishing training and earning certification for all production stations, ensuring readiness for diverse operational roles.

• Executed daily preparation of all menu items from scratch, ensuring strict adherence to established specifications.

• Successfully finished training and earned certification, demonstrating expertise in Sabre Global Distribution Systems.
• Coordinated travel logistics and secured accommodations to ensure seamless experiences for PricewaterhouseCoopers executives.

• Oversaw all production operations to ensure efficiency and quality standards.
• Led initiatives to refresh menu selections and create promotional materials for new items.
• Oversaw staffing schedules and training initiatives to enhance team performance. Managed food and labor expenses to align with budgetary goals.
• Established and maintained relationships with purveyors to optimize supply chain operations.

• Completed fast track management program, focusing on advanced management techniques and team leadership.
• Directed day-to-day production activities to ensure operational efficiency and compliance with standards.