Aubrey Browning
Parkton,NC
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Award-winning sales executive with international sales experience. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Strong trainer and team manager with customer service career. Advanced communication, problem-solving and conflict management skills. Looking to offer skills and successful background as a Customer Service Coordinator.
Overview
11
11
years of professional experience
Work History
CW Technical Support Tier1 (Turbo Tax)
Foundever
Miami, FL
03.2025 - Current
- Responded promptly and accurately to taxpayer inquiries about their account status.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Conducted research on various aspects of taxation laws and regulations.
- Used tax form instructions and tables to complete tax forms.
Sales Client Specialist
AmeriSave Mortgage
Sandy Springs, Georgia
11.2023 - 05.2024
- Managed client portfolios, aligning mortgage products with individual financial needs and consistently exceeding sales targets with superior customer service and problem-solving skills.
- Assisted in the facilitation of loan packaging for diverse products such as conventional, VA, and construction loans, ensuring compliance with industry regulations.
- Analyzed and conveyed data on home loan rates and housing market trends, aiding clients in informed decision-making regarding their finances.
- Achieved a high client retention rate through the provision of prompt and efficient customer support and service.
- Delivered effective customer service, addressing and resolving client inquiries to ensure satisfaction.
Online Sales Consultant
ANGI
Englewood, Colorado
05.2023 - 10.2023
- Engaged in lead generation by communicating with contractors, bolstering client retention, and promoting additional services.
- Employed advanced sales strategies for immediate closures during client interactions.
- Managed both inbound and outbound sales activities to expand client base and increase revenue.
- Utilized Salesforce and other CRM tools to conduct product research and enhance lead quality for contractors.
- Handled the collection and organization of payment information and client work areas.
- Executed upselling strategies for priority lead generation services, contributing to sales growth.
Warranty Sales Management
S&P Data Digital
Ontario, Canada
09.2022 - 04.2023
- Led a team in executing warranty sales strategies for major appliance brands, improving overall sales performance.
- Elevated customer service standards, ensuring premium support for client accounts.
- Enhanced revenue streams by offering high-quality warranty packages for home appliances.
- Utilized CRM tools effectively to research and understand appliance specifications and available upgrades.
- Managed a high volume of inbound sales calls, converting inquiries into transactions.
- Demonstrated strong oral communication skills, facilitating clear and persuasive interactions with customers.
Account Executive
DISH Network
Englewood, Colorado
01.2022 - 07.2022
- Surpassed sales objectives through effective relationship management and acquisition of new accounts, guaranteeing clients a stable pricing structure over a two-year period.
- Employed direct sales techniques and cold calling to expand customer base and generate revenue.
- Demonstrated proficiency in utilizing CRM systems to track sales opportunities and customer interactions.
- Contributed to revenue growth by engaging in inside sales activities, identifying and pursuing potential leads.
- Provided customer support, resolving issues and maintaining high satisfaction levels among existing clientele.
International TraceAgent/Customer Support
Teleperformance USA
Bristol, Tennessee
02.2021 - 11.2021
- Delivered exceptional customer support by efficiently managing shipment inquiries, including location tracking, service upgrades, and cancellations, while successfully promoting express and ground shipping options.
Retail Sales Associate
Circle K
Charlotte, North Carolina
07.2017 - 08.2018
- Provided comprehensive customer service, efficiently managed point-of-sale transactions, and demonstrated in-depth product knowledge to enhance customer engagement and drive sales.
Retail Sales Associate
Turkey Hill
Edwardsville, North Carolina
03.2014 - 08.2016
- Delivered exceptional customer service, effectively handled transactions, and leveraged extensive product expertise to elevate customer satisfaction and contribute to sales growth.
Education
High School Diploma -
Garinger High School
Charlotte01.2012
Skills
- Customer Relationship Management (CRM)
- Negotiation
- Lead Generation
- Communication
- Time Management
- Active Listening
- Cold-calling
- Customer service
- Customer relations
- Customer support
- Inside Sales
- Inbound Sales
- Remote Environment
- Computer Literacy
- Oral Communication
- Salesforce
- Customer Retention
- Account Executive
- Direct Sales
- Outbound Sales
- Product Knowledge
- Persuasive Selling
- Sales Forecasting
- CRM management
- Tax analysis
- Sales strategy
- Client retention
- Effective communication
Timeline
CW Technical Support Tier1 (Turbo Tax)
Foundever
03.2025 - Current
Sales Client Specialist
AmeriSave Mortgage
11.2023 - 05.2024
Online Sales Consultant
ANGI
05.2023 - 10.2023
Warranty Sales Management
S&P Data Digital
09.2022 - 04.2023
Account Executive
DISH Network
01.2022 - 07.2022
International TraceAgent/Customer Support
Teleperformance USA
02.2021 - 11.2021
Retail Sales Associate
Circle K
07.2017 - 08.2018
Retail Sales Associate
Turkey Hill
03.2014 - 08.2016
High School Diploma -
Garinger High School
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