Keri Peterson
Sebastian,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Berkshire Hathaway (Richlinegroup)
02.2022 - 02.2024
- 70+ inbound/outbound calls daily
- Communicate and follow up with customers by phone, email and live chat
- De-escalated customer concerns, maintaining calm, friendly demeanor.
- Maintaining social media for business
- Ensure customer satisfaction, creating a happy and positive work attitude to provide customer with the best experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
Family Photographer
Self Employed
07.2010 - 01.2022
- Planned and obtained original shots using innovative thinking and new techniques.
- Photographed special events, parties and portraits.
- Explained price and package details to customers.
- Collaborated successfully with various personalities and work styles.
- Strengthened membership loyalty, executing flawless customer service and account management.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
Customer Service representative
GSI Commerce
08.2013 - 01.2016
- Fast paced work environment, answered 50+ Inbound calls per hour from four different companies.
- Assist customer with product selection as well as processing all web purchases, returns or replacements
- Demonstrated strong team building skills, fulfilled our weekly team goals.
- Responsible for maintaining high level of professionalism with all clients during meeting and customers on the phone.
- Documented conversations with customers to track requests, problems and solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Office Assistant
La Conia Associates
05.2008 - 01.2010
- Arranging travel and lodging for clients
- Processing payments
- Advise clients on their destination, make arrangements for transportation and accommodations
- Assisting in obtaining necessary documents needed
- Assist travel agents in their daily tasks
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Answered approximately 60 phone calls daily and pleasantly welcomed visitors to office.
Sales Associate/Cashier Team Lead
Bealls Outlet
09.2006 - 01.2009
- Greet customers with a welcoming attitude, engage with them in conversation
- Assist customers needs and suggest solutions to any problems
- Setting, maintaining, and surpassing goals individually and as a team.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
Education
High School Diploma -
Core Curriculum
Vero Beach, FL05.2006
Skills
- Cheerful and energetic
- Organization skills
- Customer relations
- Dedicated team player
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Berkshire Hathaway (Richlinegroup)
02.2022 - 02.2024
Customer Service representative
GSI Commerce
08.2013 - 01.2016
Family Photographer
Self Employed
07.2010 - 01.2022
Office Assistant
La Conia Associates
05.2008 - 01.2010
Sales Associate/Cashier Team Lead
Bealls Outlet
09.2006 - 01.2009
High School Diploma -
Core Curriculum
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