Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Porcelli

Virginia Beach,VA

Summary

Dedicated professional with over 20 years of experience in customer service and management. Skilled in time management and problem-solving, contributing to streamlined operations and enhanced customer experiences. Committed to maintaining service standards and team collaboration.

Overview

26
26
years of professional experience

Work History

Courier

FedEx Express
Hampton, Virginia
03.2022 - Current
  • Delivered packages efficiently to various locations within designated routes.
  • Managed daily pickups and drop-offs to ensure timely service.
  • Communicated with customers to confirm delivery details and address concerns.
  • Inspected packages for damage before transit to uphold service standards.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Assisted in training new couriers on operational protocols and customer service practices.

Clerk

United States Postal Service, USPS
Irvington, New Jersey
01.2019 - 08.2021
  • Handled cash transactions and balanced daily cash drawers.
  • Collaborated with team members to meet operational goals daily.
  • Ensured compliance with safety standards in the workplace environment.
  • Assisted customers with inquiries and complaints in a professional manner.

Data Entry Clerk

Enchante Accessories
Sayreville, New Jersey
06.2017 - 12.2018
  • Verified data entries to ensure correctness and consistency.
  • Collaborated with team members to streamline data entry processes.
  • Reviewed incoming documents for accuracy before data input.
  • Supported management by generating regular reports on inventory status.

Store Manager

Dunkin' Brands
Newark, New Jersey
02.2010 - 05.2017
  • Oversaw daily operations to ensure smooth service and product availability.
  • Managed inventory levels and ordered supplies to meet customer demand.
  • Trained staff on product knowledge and customer service techniques.
  • Monitored store cleanliness and safety standards for compliance.
  • Implemented promotional displays to enhance customer engagement and sales.
  • Scheduled employee shifts to optimize coverage during peak hours.
  • Resolved customer complaints promptly to maintain satisfaction levels.

Store Manager

Dunkin' Brands
Staten Island, New York
05.1999 - 01.2010
  • See above

Education

High School Diploma -

Susan Wagner
Staten Island, NY
06-1994

Skills

  • Time management
  • Delivery coordination
  • Customer communication
  • On-time performance
  • Inventory management
  • Team collaboration
  • Multitasking and organization

Timeline

Courier

FedEx Express
03.2022 - Current

Clerk

United States Postal Service, USPS
01.2019 - 08.2021

Data Entry Clerk

Enchante Accessories
06.2017 - 12.2018

Store Manager

Dunkin' Brands
02.2010 - 05.2017

Store Manager

Dunkin' Brands
05.1999 - 01.2010

High School Diploma -

Susan Wagner

Similar Profiles

CREATE PROFILE