Keri Richards
Phoenix,AZ
Summary
Results-driven communicator dedicated to fostering collaborative project execution and efficient task allocation. A recent graduate with a Bachelor's in Communication Studies, passionate about driving teamwork and achieving shared objectives, poised to excel in post-grad job roles.
Overview
5
5
years of professional experience
Work History
The Fix Coffee Shop, Barista
03.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Collected payments and provided accurate change
- Addressed and resolved customer concerns to maintain brand loyalty.
Manager
Dairy Queen Grill & Chill
08.2021 - 03.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained new employees to perform duties
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Tutor
Eastern Arizona College
12.2020 - 05.2021
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests
- Worked closely with students to help develop math and essay writing skills.
Shift Manager
Dairy Queen Grill & Chill
06.2018 - 03.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Scheduled and directed staff in daily work assignments to maximize productivity
- Resolved and investigated complaints regarding service, food quality and accommodations
- Optimized profits by controlling food, beverage and labor costs
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Science - Communication Studies
Arizona State University
Tempe05.2023
Associate of Arts - Art
Eastern Arizona College
Thatcher, AZ05.2021
Skills
- Social media platforms
- Team Leadership
- Time Management
- Microsoft Office expertise
- Customer service
- Relationship building
- Written and verbal communication
- Employee Training
Timeline
The Fix Coffee Shop, Barista
03.2023 - Current
Manager
Dairy Queen Grill & Chill
08.2021 - 03.2023
Tutor
Eastern Arizona College
12.2020 - 05.2021
Shift Manager
Dairy Queen Grill & Chill
06.2018 - 03.2021
Bachelor of Science - Communication Studies
Arizona State University
Associate of Arts - Art
Eastern Arizona College
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