Keri Schrage
Princeton,US
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Executive
Optavise
Princeton, WV
10.2025 - Current
- Developed and executed sales strategies to drive revenue growth and market penetration.
- Established strong relationships with clients through effective communication and personalized service.
- Collaborated with cross-functional teams to enhance product offerings and customer satisfaction.
Campus Store Manager
Concord University Bookstore/Follett
Athens, US
07.2024 - 09.2025
- Monitored employee performance to identify gaps and implement corrective actions.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Reviewed customer feedback to drive operational enhancements and increase satisfaction.
- Resolved customer concerns promptly, fostering trust and generating repeat business.
- Balanced sales transactions, reconciled cash, and completed bank deposits efficiently.
- Developed store strategies to achieve operational performance and sales objectives.
Assistant Manager
Leonard's
Princeton, US
05.2023 - 05.2024
- Led and motivated team members to enhance productivity and efficiency.
- Produced accurate, comprehensive reports on project activities.
- Approved modifications to project plans for improved outcomes.
- Resolved customer inquiries and escalated complaints effectively.
- Mentored new employees on policies while offering guidance in their roles.
- Monitored service levels and implemented changes to boost customer satisfaction.
Team Lead
Bealls
Princeton, WV
07.2022 - 05.2023
- Monitored team progress to enforce deadlines.
- Maintained organized work areas, reducing potential safety hazards.
- Communicated regularly with senior management, reporting team progress and challenges.
- Addressed customer complaints promptly to ensure high satisfaction levels.
Sales Floor Supervisor
JCPenney
US
10.2015 - 07.2022
- Resolved customer inquiries and complaints promptly to maintain professionalism and positive reputation.
- Implemented effective merchandising strategies that enhanced sales and shopping atmosphere.
- Evaluated employee performance, providing feedback to enhance productivity and customer experience.
- Defined and enforced store procedures in alignment with company policies.
- Delegated tasks to employees, improving overall workflow and efficiency.
- Uphold visual merchandising standards on sales floor to attract customers.
Customer Service
Portabello
Princeton, US
12.2011 - 09.2015
- Implemented customer service initiatives to enhance client experience.
- Provided exceptional customer support, addressing concerns and customizing services.
Customer Service
JCPenney
Bluefield, West Virginia
07.2009 - 01.2012
- Trained team members on effective customer service strategies and techniques.
- Implemented customer service initiatives that boosted client satisfaction.
- Addressed and resolved customer complaints, delivering exemplary service.
- Provided assistance to customers, ensuring high-quality service delivery.
- Established customer service standards to maintain elevated satisfaction levels.
- Received recognition from management for exceptional customer service contributions.
Customer Service
Dish Network
Princeton, US
02.2008 - 05.2009
- Executed customer service initiatives to boost client satisfaction and loyalty.
- Monitored inquiries and complaints to uphold optimal service standards.
- Responded promptly to customer requests and concerns, fostering trust and rapport.
Head Waitress
Angelo's
Princeton, US
07.2005 - 03.2008
- Trained team members on effective customer service strategies and quality assurance standards.
- Implemented customer service protocols to enhance client satisfaction and loyalty.
- Resolved customer complaints promptly, ensuring high-quality service delivery.
- Recognized consistently by management for delivering superior customer service.
- Executed customer service initiatives that significantly improved overall client satisfaction.
Customer Service
JCPenney
Bluefield, West Virginia
10.2005 - 02.2008
- Developed and implemented customer service protocols to enhance satisfaction and loyalty.
- Delivered reliable, personalized service, fostering strong patron relationships.
- Consistently recognized for exceptional performance in customer service.
- Implemented standards ensuring high levels of customer satisfaction.
Education
Business Management -
Blue field State College
USUS
High School Diploma - business management
Graham High School
US05.2006
Skills
- Manager
- Store operations oversight
- Hourly shift management
- Personnel development
- Store operations
- Retail sales techniques
- Team leadership and coaching
- Bank deposit procedures
- Verbal and written communication
- Merchandise planning
- Team building and leadership
- Budgeting and cost control
- Inventory control
- Customer relations
- Store merchandising
- Customer service management
- Store opening and closing
- Shift scheduling
- Sales expertise
- Operations management
- Retail inventory management
- Multitasking and organization
- Sales analysis
- Relationship building and management
- Loss prevention procedures
- Product merchandising
- Problem-solving
- Policies and procedures
- Retail merchandise quality standards
- Store displays
- Customer service
- Sales strategies
- Delegating work
- Sales professional
Certification
- Health insurance license
- Life insurance license
Timeline
Sales Executive
Optavise
10.2025 - Current
Campus Store Manager
Concord University Bookstore/Follett
07.2024 - 09.2025
Assistant Manager
Leonard's
05.2023 - 05.2024
Team Lead
Bealls
07.2022 - 05.2023
Sales Floor Supervisor
JCPenney
10.2015 - 07.2022
Customer Service
Portabello
12.2011 - 09.2015
Customer Service
JCPenney
07.2009 - 01.2012
Customer Service
Dish Network
02.2008 - 05.2009
Customer Service
JCPenney
10.2005 - 02.2008
Head Waitress
Angelo's
07.2005 - 03.2008
Business Management -
Blue field State College
High School Diploma - business management
Graham High School