Keri Slone
Whitewright
Summary
Motivated professional eager to embrace opportunities for growth and career development. Proven experience in diverse environments has fostered exceptional customer service and communication skills. Extensive supervisory experience has cultivated strong leadership abilities and a commitment to fostering team success. Ready to leverage these strengths in a dynamic role that values collaboration and innovation.
Overview
16
16
years of professional experience
Work History
Billing Specialist
Graham Truck Centers
Sherman, TX
03.2026 - Current
- Prepare and issue invoices for tire sales, installations, repairs, and fleet services.
- Facilitated resolution of customer questions regarding invoices and account balances to enhance satisfaction.
- Managed comprehensive payment processing for customers, encompassing cash, credit, financing, and account billing to enhance transaction efficiency.
- Executed daily transaction reconciliation and addressed billing discrepancies.
- Collaborated in the month-end closing reporting process, maintaining comprehensive financial documentation.
- Enter all invoices into the system.
- Submit the necessary invoices to national accounts for payment.
- Managed detailed reconciliation and closure of invoices in the system, ensuring all updates were promptly executed upon receiving payment confirmations from accounts.
Detention Officer - Sergeant/Officer
Grayson County Sheriff's Office
Sherman, TX
05.2017 - 03.2026
- Coordinated training programs and scheduling for detention officers while ensuring adherence to safety standards.
- Managed the intake and booking of inmates to facilitate efficient processing and maintain security protocols.
- Evaluated and assigned inmate classifications to ensure appropriate facility placement.
- Maintaining various log books and files.
- Evaluated incident reports and provided comprehensive feedback to support continuous improvement initiatives.
- Preparing and transporting inmates.
- Monitored and adjusted operational activities to maintain seamless functionality.
- Performing telephone and radio communications.
- Utilizing forms of communication with inmates, courts, administration, and the public.
- Oversaw multiple office functions to enhance operational efficiency. Managed essential administrative activities to support team objectives. Coordinated various office tasks to streamline workflow and improve productivity.
Claim Validator – Insurance Investigative Specialist
West Asset Management
Sherman, TX
07.2014 - 05.2017
- Analyzed claims data to detect discrepancies and validate payment accuracy in accordance with regulatory standards.
- Conducted thorough evaluations of claim records to ensure proper identification of overpaid or incorrectly paid claims.
- Facilitated communication with providers to ensure timely updates on claim payment progress.
- Evaluated and determined over-payment figures to ensure compliance with established regulations and customer access rights.
- Refer identified over-payments to over-payment department for recovery.
- Engaged in cross-functional collaboration on various special projects to enhance innovation and support strategic organizational initiatives.
- Assist other departments if the need arises, as required.
- Managed benefits verification processes and coordinated with relevant departments to ensure compliance and efficiency.
- Conducted quality assurance assessments to identify discrepancies and improve data accuracy.
Client Services Coordinator
CLA Estate Services
Frisco, TX
05.2013 - 07.2014
- Responsible for incoming and outgoing telephone calls to and from customers, attorneys and CLA representatives.
- Documentation of calls, preparing written correspondence, following up with customers to verify their request is complete.
- Troubleshoot problems by identifying potential delays or concerns and offering alternate solutions.
- Responsible for retaining customers, through the use of product and process knowledge and development of retention skills.
Help Desk Agent
Metasys Inc./AT&T
Wichita Falls, TX
08.2012 - 02.2013
- Provide technical support by phone for technicians for UVERSE service.
- Identify, troubleshoot, and analyze UVERSE related issues.
- Determine appropriate course of action.
- Resolved technical issues for customers via phone, chat, and email support.
- Guided users through troubleshooting steps to enhance system functionality and user experience.
Scheduler/Coordinator Assistant
ANGELS OF CARE
Sherman, TX
11.2011 - 04.2012
- Streamlined spreadsheet management processes to enhance data accessibility and efficiency in therapy department.
- Implemented quality control measures to maintain data integrity and facilitate prompt insurance reimbursements.
- Performed detailed reviews of patient charts, ensuring all necessary documents were included and appropriately signed to maintain accurate medical records.
- Analyzed and gathered information on paperwork as required to support operational needs.
- Coordinated the handling and routing of incoming and outgoing mail to maintain operational flow.
Customer Service Associate
Cigna
Denison, TX
11.2010 - 11.2011
- Documented inbound client interactions with precision, ensuring verbatim records of each call for future reference.
- Oversaw high-volume workload management in a fast-paced, deadline-driven environment.
- Facilitated customer understanding of insurance policies by providing clear and concise information.
- Manage customer relationships by providing excellent customer service.
- Listen, understand, and respond to customer inquiries.
- Facilitated timely and accurate responses to customer inquiries by utilizing diverse communication platforms.
- Collaborated with cross-functional teams to enhance service delivery and improve client satisfaction.
Education
High School Diploma -
Whitewright High School
Whitewright, TX01-2009
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Efficient data entry
- Regulatory compliance
- Compliance audit procedures
- Effective problem resolution
- Strong attention to detail
- Proficient in Microsoft Office
- Customer support assistance
Timeline
Billing Specialist
Graham Truck Centers
03.2026 - Current
Detention Officer - Sergeant/Officer
Grayson County Sheriff's Office
05.2017 - 03.2026
Claim Validator – Insurance Investigative Specialist
West Asset Management
07.2014 - 05.2017
Client Services Coordinator
CLA Estate Services
05.2013 - 07.2014
Help Desk Agent
Metasys Inc./AT&T
08.2012 - 02.2013
Scheduler/Coordinator Assistant
ANGELS OF CARE
11.2011 - 04.2012
Customer Service Associate
Cigna
11.2010 - 11.2011
High School Diploma -
Whitewright High School