Keri Wilson
Las Vegas,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Research & Support
First Services Residential
Las Vegas, Nevada
10.2022 - Current
- Answer all incoming internal emails
- Research all inquiries on payments
- Account Change Requests
- Late fee waivers
- Owner Record/Title Change update
- Refund Requests
- GL Department
- Produce and review monthly financials
- Support onsite and GL staff with account inquiries
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Accounts Receivable Coordinator
Complete Association Managemen
Las Vegas, Nevada
05.2020 - 10.2022
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Reviewed customer accounts and updated payment information as needed.
- Performed daily data entry of financial transactions into accounting software.
- Responded to customer inquiries via phone, email, or mail regarding their accounts receivable status.
- Investigated past due accounts and contacted customers to arrange payment plans when necessary.
- Analyzed customer accounts to identify and resolve discrepancies.
- Accepted and processed customer payments and applied toward account balances.
- Updated accounts with recent information and processed customer payments.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
Education
GED -
Skyline High School
Longmont, CO06-1995
Skills
- Data analysis
- Financial reporting
- Customer communication
- Payment processing
- Dispute resolution
- Accounting software
- Team leadership
- Record keeping
- Problem solving
- Quality assurance
- Time management
- Attention to detail
- Critical thinking
- Multitasking
- Self motivation
Timeline
Accounts Receivable Research & Support
First Services Residential
10.2022 - Current
Accounts Receivable Coordinator
Complete Association Managemen
05.2020 - 10.2022
GED -
Skyline High School