Keria Marcum

As a General Manager, I run my own store I go to the bank for change, I verify all deposits, I do payroll for the whole store I do inventory counts three times a day. I make crew and management schedules, I make sure everything is being ran the right way, and make sure everyone is following safety procedures and food safety. I trust but verify that cleaning is getting done by having cleaning chart. I Contributed to employee training sessions, enhancing team performance and productivity!

• Trained and mentored team members on customer service protocols and food preparation techniques.
• Managed inventory control processes, reducing waste through effective stock management strategies.
• Implemented efficient workflow procedures that improved team productivity during peak hours.
• Supervised daily operations to ensure adherence to quality and safety standards.

• Adapted quickly to changing priorities during peak hours, maintaining productivity under pressure.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Kept food preparation area, equipment, and utensils clean and sanitary.

• Provided exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
• Operated cash register efficiently, handling transactions accurately while maintaining a balanced cash drawer.
• Prepared and served beverages and food items.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.