Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keria Morris Chenevey

Ocala

Summary

Detail-oriented professional with extensive experience in customer service and team training. Known for multitasking and time management skills, contributing to improved service delivery and team cohesion.

Overview

4
4
years of professional experience

Work History

Team Lead

Circle K
Gainesville, FL
01.2025 - 10.2025
  • Implemented training sessions that improved employee performance and enhanced team cohesion.
  • Analyzed daily operations and suggested improvements to enhance service speed and quality assurance.
  • Addressed customer complaints promptly to uphold satisfaction and loyalty standards.
  • Assisted management in maintaining cleanliness and organization of work areas for safety compliance.

Team Trainer/Driver

Pizza Hut
Ocala, FL
02.2022 - 06.2024
  • Created training materials to streamline team member onboarding process.
  • Facilitated workshops on customer service excellence and teamwork.
  • Led workshops on customer service excellence and teamwork to boost team cohesion.

Team Lead

McDonald's
Ocala, FL
06.2021 - 01.2022
  • Supervised team members to ensure adherence to operational standards and customer service excellence.
  • Coordinated shift schedules to optimize staff coverage during peak hours for efficient service delivery.
  • Trained new employees on procedures, safety protocols, and customer interaction techniques.
  • Monitored inventory levels and assisted in restocking supplies to maintain workflow efficiency.

Education

High School Diploma -

West Port High School
Ocala, FL
05-2023

Skills

  • Customer focus
  • Performance management
  • Conflict resolution
  • Time Management
  • Team management
  • Multitasking
  • Attention to detail
  • Customer engagement

Timeline

Team Lead

Circle K
01.2025 - 10.2025

Team Trainer/Driver

Pizza Hut
02.2022 - 06.2024

Team Lead

McDonald's
06.2021 - 01.2022

High School Diploma -

West Port High School