Detail-oriented professional with extensive experience in customer service and team training. Known for multitasking and time management skills, contributing to improved service delivery and team cohesion.
Overview
4
4
years of professional experience
Work History
Team Lead
Circle K
Gainesville, FL
01.2025 - 10.2025
Implemented training sessions that improved employee performance and enhanced team cohesion.
Analyzed daily operations and suggested improvements to enhance service speed and quality assurance.
Addressed customer complaints promptly to uphold satisfaction and loyalty standards.
Assisted management in maintaining cleanliness and organization of work areas for safety compliance.
Team Trainer/Driver
Pizza Hut
Ocala, FL
02.2022 - 06.2024
Created training materials to streamline team member onboarding process.
Facilitated workshops on customer service excellence and teamwork.
Led workshops on customer service excellence and teamwork to boost team cohesion.
Team Lead
McDonald's
Ocala, FL
06.2021 - 01.2022
Supervised team members to ensure adherence to operational standards and customer service excellence.
Coordinated shift schedules to optimize staff coverage during peak hours for efficient service delivery.
Trained new employees on procedures, safety protocols, and customer interaction techniques.
Monitored inventory levels and assisted in restocking supplies to maintain workflow efficiency.