KERIAN COLE
Pembroke Pines,Florida
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
12
12
years of professional experience
Work History
Customer Service/VIP Lounge Server
American Express Lounge
Fort Lauderdale , FL
2023.01 - 2024.01
- Provided excellent customer service to ensure customers were satisfied with their experience.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
Chiropractic Assistant/Medical Biller and Coder
Sherman Chiropractic
Pompano Beach , FL
2020.01 - 2023.01
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Greeted patients, verified insurance and collected co-payments.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
Platinum Concierge/Customer Sales and Service Expert
Hertz Car Rental
FLL AIRPORT
2017.01 - 2020.02
- Provided information regarding charge accounts and loyalty programs.
- Managed the scheduling of appointments for clients in a timely manner.
- Coordinated transportation service
Sales Representative
AT&T
Fort Lauderdale , FL
2014.12 - 2017.04
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Utilized a computer system to track customer accounts and update order information.
Sales Associate
Ross Dress for Less
Margate , FL
2012.04 - 2015.10
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
Education
Certified Chiropractic assistant -
Sherman College
Fort Lauderdale, FL05.2021
Diploma -
Coconut Creek High School
Coconut Creek, FL01.2012
Skills
- Customer Service
- Conflict Resolution
- Retail Management
- Teamwork and Collaboration
- Stock Management
- Administrative Assistant
- Appointment Scheduling
- Positive and professional
Timeline
Customer Service/VIP Lounge Server
American Express Lounge
2023.01 - 2024.01
Chiropractic Assistant/Medical Biller and Coder
Sherman Chiropractic
2020.01 - 2023.01
Platinum Concierge/Customer Sales and Service Expert
Hertz Car Rental
2017.01 - 2020.02
Sales Representative
AT&T
2014.12 - 2017.04
Sales Associate
Ross Dress for Less
2012.04 - 2015.10
Certified Chiropractic assistant -
Sherman College
Diploma -
Coconut Creek High School
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