Keriany Vargas
Brooklyn,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Gemological Institute of America
03.2023 - Current
- Monitor client accounts to ensure services are completed in a timely manner
- Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary
- Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems
- Perform other duties as assigned by the supervisor
Enrollment Support Representative
NYC Department of Education
01.2022 - 01.2023
- Answered incoming calls and emails from new and existing customers to provide exceptional customer service
- Processed account information and changes in a timely and accurate manner
- Assisted with the enrollment process of new customers which included verifying eligibility, collecting data, and entering information into the company’s system
ADMINISTRATIVE NURSING ASSISTANT
Special Touch Home Care Services Inc
04.2021 - 01.2022
- Managed patient charts and records, including filing and organizing patient information and documents
- Performed clerical duties such as typing, filing, and scanning documents
- Maintained medical equipment, ordering supplies, and stocking inventory
- Entered patient data into the computer system and verified accuracy of entered information
FINANCIAL AID REPRESENTATIVE NYU, New York University
07.2018 - 02.2020
- Managed a caseload of over 400 students each year, providing financial aid counseling and support
- Coordinated with Financial Aid Administrators to resolve complex student issues
- Maintained accurate records of student financial aid documentation
- Monitored student loan repayment status and updated student records accordingly
Education
Nurse Assistant Training And Competency Evaluation Program -
Brooklyn Adult Learning Center
Brooklyn, NY06.2018
High School Diploma -
Brooklyn Academy of Science And The Environment
Brooklyn, NY06.2014
Skills
- Fluent in Spanish
- Detailed Oriented
- Customer Support
- Administrative and Office Support
- Leadership
- Salesforce
- Spectrum
- QuickBooks
- Informational Releases
- Payroll
- Office Management
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Gemological Institute of America
03.2023 - Current
Enrollment Support Representative
NYC Department of Education
01.2022 - 01.2023
ADMINISTRATIVE NURSING ASSISTANT
Special Touch Home Care Services Inc
04.2021 - 01.2022
FINANCIAL AID REPRESENTATIVE NYU, New York University
07.2018 - 02.2020
Nurse Assistant Training And Competency Evaluation Program -
Brooklyn Adult Learning Center
High School Diploma -
Brooklyn Academy of Science And The Environment
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