Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerigan Weaver

Newark

Summary

Dynamic customer service professional with a proven track record at Dicks Sporting Goods, excelling in conflict resolution and enhancing customer loyalty. Skilled in marketing coordination and project planning, I successfully improved store layout efficiency and pricing accuracy, driving sales and customer satisfaction through effective collaboration and critical thinking.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Dicks Sporing Goods
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pricing Signage Coordinator

Dicks Sporing Goods
08.2022 - Current
  • Collaborated closely with marketing department to align promotional messaging across various platforms, ensuring cohesive brand image.
  • Improved store layout efficiency by collaborating with merchandising teams to optimize product placement and pricing displays.
  • Facilitated inventory control processes through close collaboration with stock teams to verify merchandise availability for upcoming promotions or markdowns.
  • Enhanced pricing accuracy by diligently monitoring and updating signage for promotions and sales events.

Entrepreneur

Herbalife
02.2019 - 08.2022
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.

Education

Newark High School
Newark, OH
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Cash register operation
  • Order taking
  • Cash drawer balancing
  • POS systems
  • Marketing coordination
  • Cash handling and management
  • Staff management
  • Task delegation
  • Project planning

Timeline

Customer Service Representative

Dicks Sporing Goods
08.2022 - Current

Pricing Signage Coordinator

Dicks Sporing Goods
08.2022 - Current

Entrepreneur

Herbalife
02.2019 - 08.2022

Newark High School

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