Kerilyn Spencer
Anchorage,AK
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Dr. Stephen Maloney
Anchorage, AK
10.2024 - Current
- Assisted during a variety of dental treatment procedures, including filling restorations, crown and bridge work, and restoring dental implants
- Took dental radiographs
- Asked about the patients medical history
- Helped patients feel comfortable before, during and after dental treatment
- Provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
- Taught patients appropriate oral hygiene strategies to maintain oral health; (tooth brushing, and flossing)
- Took impressions of patients teeth for study casts (models of teeth)
- Communicated with patients and suppliers (scheduling appointments, answering the telephone, and ordering supplies).
Customer Service Representative
Chugach
Anchorage, Alaska
04.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Diagnostic Tech Engineer
STS Aerospace
Laconia, NH
07.2023 - 10.2023
- Provided aid in the development of the repair processes, and ensure FAA, EASA, CAAC and customer compliance
- Performed visual and dimensional checks on materials, assemblies, tube details, and components
- Inspected and tested components, parts, tube details, and assemblies to validate conformance to blueprints, engine manuals and instructions by customer, and to company operating procedures.
Stay at Home Mom
Self Employed
Center Harbor, NH
12.2017 - 11.2022
Customer Service Associate
Bank of New Hampshire
Gilford, NH
08.2016 - 12.2017
- Provided answers to customer questions about basic banking services, such as account balances and interest rates and fees
- Also helped customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
Customer Service Advisor
Keystone Dental
Burlington, MA
09.2012 - 07.2016
- Provided information about dental implants and biomaterial to customers, took orders, processed returns, made outbound sales calls, worked with other departments to resolve customer issues, took customer payments, and maintained calls in the queue.
Lead Dental Assistant
Dr. Ratti Handa's Office
Acton, MA
09.2009 - 08.2011
- Assisted during a variety of dental treatment procedures, including filling restorations, crown and bridge work, and restoring dental implants
- Received CEREC and Practice of Excellence Spears Education training
- BNI spokesperson fill-in
- Trained new dental assistant
- Took dental radiographs
- Asked about the patients medical history
- Served as an infection control officer, developed infection control protocol and prepared and sterilized instruments and equipment
- Helped patients feel comfortable before, during and after dental treatment
- Provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
- Taught patients appropriate oral hygiene strategies to maintain oral health; (tooth brushing, and flossing)
- Took impressions of patients teeth for study casts (models of teeth)
- Communicated with patients and suppliers (scheduling appointments, answering the telephone, and ordering supplies).
Customer Service Advisor
Keystone Dental
Burlington, MA
06.2008 - 08.2009
- Provided information about dental implants and biomaterial to customers, took orders, processed returns, made outbound sales calls, worked with other departments to resolve customer issues, took customer payments, and maintained calls in the queue.
Dental Assistant
Dr. Fuerstein's Office
Billerica, MA
02.2008 - 06.2008
- Assisted during a variety of dental treatment procedures, including filling restorations, crown and bridge work, and restoring dental implants.
Dental Assistant
Gentle Dental
Chelmsford, MA
05.2007 - 02.2008
- Provided direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics and oral surgery.
Education
High School Diploma - Dental Assisting
Nashoba Valley Techinical High School
06.2004
Skills
- Dental Assisting
- Outbound Sales
- Dentrix
- Medical Imaging
- Infection Control Training
- Eaglesoft
- HIPAA
- Phone Etiquette
- Dental Receptionist
- Customer service
Certification
Dental Radiology
BLS
Additional Information
Thirteen years of successful experience in customer service.
Excellent communication skills; sincere commitment to providing quality customer service and personal care.
Timeline
Lead Dental Assistant
Dr. Stephen Maloney
10.2024 - Current
Customer Service Representative
Chugach
04.2024 - 10.2024
Diagnostic Tech Engineer
STS Aerospace
07.2023 - 10.2023
Stay at Home Mom
Self Employed
12.2017 - 11.2022
Customer Service Associate
Bank of New Hampshire
08.2016 - 12.2017
Customer Service Advisor
Keystone Dental
09.2012 - 07.2016
Lead Dental Assistant
Dr. Ratti Handa's Office
09.2009 - 08.2011
Customer Service Advisor
Keystone Dental
06.2008 - 08.2009
Dental Assistant
Dr. Fuerstein's Office
02.2008 - 06.2008
Dental Assistant
Gentle Dental
05.2007 - 02.2008
High School Diploma - Dental Assisting
Nashoba Valley Techinical High School