Kerin Shelton
Fort Worth,TX
Summary
Dynamic professional with extensive experience at Bank of America, excelling in customer service and problem resolution. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in data entry and Microsoft Excel, with a track record of streamlining processes and improving team efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bank of America
Fort Worth, TX
01.2024 - Current
- Assisted customers with account inquiries and transactions, providing timely and accurate information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on bank products and services, enhancing overall customer satisfaction.
- Processed transactions efficiently while adhering to regulatory compliance standards.
Data Entry Clerk
CMA CGM IMPORTS
Dallas, TX
12.2022 - 12.2024
- Maintained accurate data entry across multiple databases to ensure information integrity.
- Processed high volumes of data efficiently while adhering to strict deadlines.
- Reviewed and verified incoming data for completeness and accuracy, reducing errors significantly.
- Developed streamlined procedures to improve data input processes and enhance overall efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data Entry Lead
Aetna Health Care/ CVS
Arlington, TX
05.2022 - 12.2022
- Supervised data entry team, ensuring accuracy and adherence to deadlines.
- Developed and implemented training programs for new data entry staff.
- Streamlined data processing workflows, enhancing overall efficiency.
- Conducted regular audits to maintain data integrity and compliance standards.
Research Support Analyst
JPM Chase Bank
Fort Worth, TX
10.2014 - 05.2022
- Analyzed user requirements to deliver effective technical support across various banking applications.
- Resolved complex issues through troubleshooting and root cause analysis, enhancing customer satisfaction rates.
- Collaborated with cross-functional teams to implement system upgrades and process improvements, ensuring seamless operations.
- Developed training materials and conducted sessions for staff on new software tools, improving team competency.
Education
High School Diploma -
Zion Academy
Fort Worth, TX06.2014
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Product knowledge
Paperwork processing
Call management
Appointment scheduling
Order processing
Team development
Documentation
Microsoft PowerPoint
Data collection
Filing
Live chat support
Clerical support
Dispute resolution
Customer education
Research
Account management
Reading comprehension
Spreadsheets
Office equipment proficiency
Route management
Timeline
Customer Service Representative
Bank of America
01.2024 - Current
Data Entry Clerk
CMA CGM IMPORTS
12.2022 - 12.2024
Data Entry Lead
Aetna Health Care/ CVS
05.2022 - 12.2022
Research Support Analyst
JPM Chase Bank
10.2014 - 05.2022
High School Diploma -
Zion Academy