Kerina friedman
Selden,NY
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours.
Skilled in cash handling and POS software, consistently achieving high satisfaction ratings.
Thrives on achieving results and ensuring guest satisfaction.
Overview
6
6
years of professional experience
Work History
Waitress
LuLu's Bar and Grille
10.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Store Associate/ Cashier
Burlington Coat Factoy
02.2023 - 12.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Store Associate
Pour House
03.2021 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Personal Shopper
Stop and Shop Supermarket
05.2019 - 03.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY05-2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Point of sale POS software
Timeline
Waitress
LuLu's Bar and Grille
10.2023 - Current
Store Associate/ Cashier
Burlington Coat Factoy
02.2023 - 12.2024
Store Associate
Pour House
03.2021 - 02.2023
Personal Shopper
Stop and Shop Supermarket
05.2019 - 03.2022
Associate of Arts - Liberal Arts
Suffolk County Community College
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