KERINA LOCKETT
Jacksonville,FL
Summary
CUSTOMER SERVICE PROFESSIONAL SEEKING A CUSTOMER ASSOCIATE ROLE. SKILLED CUSTOMER ASSOCIATE AND ESTABLISHING SUPPORT WITH CLIENTS. SELF-MOTIVATED WITH EXCEPTIONAL COMMUNICATION AND COMPUTER CAPABILITIES. CALL CENTER REPRESENTATIVE VERSED IN CUSTOMER SUPPORT IN HIGH CALL VOLUME ENVIRONMENTS. SUPERIOR COMPUTER SKILLS AND TELEPHONE ETIQUETTE. FRIENDLY SALES ASSOCIATE ADEPT AT WORKING IN DIVERSE RETAIL AND CUSTOMER SERVICE ENVIRONMENTS.
Overview
15
15
years of professional experience
Work History
2ND SHIFT MANGER
RACETRAC
01.2019 - 01.2020
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies, as needed
- Manage dining reservations
- Arrange to have shifts covered (e.g
- When employees take time off)
- Help staff resolve on-the-job challenges
- Track daily costs and revenues.
PICKOFF / PACKAGE HANDLER
UPS
01.2015 - 01.2019
- Load trailers in a timely matter
- Split and load irregular packages over seventy-five pounds and up
- Break jams, disperse specific tasks, and train new employees
- Maintain a safe work zone and take hazardous packages out of the trailers.
HOME HEALTH AIDE
EMPOWERMENT PROGRAMS INC.
01.2015 - 01.2018
- Provide health care services in patients' residences
- Perform domestic and household tasks
- Transport and accompany patients to the doctor's office or hospital
- Administer simple prescribed medications
- Assist with clients' personal care activities
- Monitor patients (vital signs, temperature, respiration, etc.) and report on their condition.
ASSISTANT MANAGER
KANGAROO
01.2009 - 01.2015
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses, and competition
- Conduct regular audits to ensure the store is functional and presentable
- Make sure all employees adhere to the company's policies and guidelines
- Act as our store's representative and set an example for our staff.
Debt Specialist 1
TD Bank
Jacksonville
08.2022 - 08.2023
- Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
- Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
- Enhanced company reputation by resolving complex client issues through effective communication and negotiation skills.
- Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.
Education
HIGH SCHOOL DIPLOMA -
FLORIDA STATE OF JACKSONVILE
10.2005
Skills
- Quick learner
- Strong client relations
- Strategic sales knowledge
- Credit card processing
- MS Windows proficient
- Exceptional communication skills
- Creative problem solver
- Completed telephone training seminar
Websites
Timeline
Debt Specialist 1
TD Bank
08.2022 - 08.2023
2ND SHIFT MANGER
RACETRAC
01.2019 - 01.2020
PICKOFF / PACKAGE HANDLER
UPS
01.2015 - 01.2019
HOME HEALTH AIDE
EMPOWERMENT PROGRAMS INC.
01.2015 - 01.2018
ASSISTANT MANAGER
KANGAROO
01.2009 - 01.2015
HIGH SCHOOL DIPLOMA -
FLORIDA STATE OF JACKSONVILE