Kerine Robotham
Brooklyn
Summary
Professional retail worker with solid experience and readiness for this role. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer/team member relationships. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to maximizing these qualities to drive team success and contribute to improve growth.
Overview
23
23
years of professional experience
Work History
Customer Service/E-Commerce Specialist
WHOLEFOODS MARKET (BRYANT PARK/FORT GREENE)
12.2016 - Current
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
FOOD SERVER/CASHIER
MADISON SQUARE GARDEN
09.2011 - 04.2016
- Balance receipts and payments in cash registers.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Replenish foods at serving stations.
- Order items needed to replenish supplies.
- Managed food and beverage orders accurately and efficiently.
- Delivered exceptional customer service in high-pressure environments.
- Trained new staff on service standards and operational procedures.
CUSTOMER SERVICE
PHILLIP MORRIS
04.2006 - 01.2010
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Restructured customer service process, ensuring quicker response times.
- Increased return clientele through exceptional customer service and follow-up communication.
CASHIER
COCONUT CREEK SEMINOLE CASINO
01.2003 - 02.2006
- Count funds and reconcile daily summaries of transactions to balance books.
- Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
- Determine cash requirements for windows and order all necessary currency, coins, or chips.
- Count money and audit money drawers.
- Listen for jackpot alarm bells and issue payoffs to winners.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
No Degree - Liberal Arts
Borough of Manhattan Community College
New York (City), NY09-2002
High School Diploma -
Prospect Heights
Brooklyn, NY06.2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
Accomplishments
- Achieved my metrics skills through effectively helping with E-Commerce shopping.
- Trained and mentored new hired team members employees.
Timeline
Customer Service/E-Commerce Specialist
WHOLEFOODS MARKET (BRYANT PARK/FORT GREENE)
12.2016 - Current
FOOD SERVER/CASHIER
MADISON SQUARE GARDEN
09.2011 - 04.2016
CUSTOMER SERVICE
PHILLIP MORRIS
04.2006 - 01.2010
CASHIER
COCONUT CREEK SEMINOLE CASINO
01.2003 - 02.2006
No Degree - Liberal Arts
Borough of Manhattan Community College
High School Diploma -
Prospect Heights