Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samientha Albrecht

Hialeah,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic,

adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised

and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service/E-Commerce Specialist

Demerbox
09.2023 - Current
  • Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
  • Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Collaborated with web developers on site redesigns to optimize visual appeal while maintaining ease of use for customers.
  • Participated in ongoing professional development opportunities within the e-commerce industry, applying new knowledge to improve existing processes and strategies.
  • Maintained working knowledge of company products, services and promotions.

Customer Service Agent

The Farmer's Dog
09.2022 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

E-Commerce Specialist

DS Laboratories
06.2020 - 07.2022
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.

Customer Service Agent/Workforce Real Time Analyst

Chewy.com
11.2018 - 05.2020
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Provided training on dashboard and package development to team members and management.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Handled customer inquiries and suggestions courteously and professionally.

Front Desk Associate

Hand And Stone Massage And Facial Spa
11.2017 - 10.2018
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Guided customers through facility tours explaining spa resources and amenities.

Beauty Advisor

Macy's
09.2015 - 11.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.

Education

Associate of Business Administration -

Broward College

Skills

Articulate

Detail Oriented

Types 45-50 WPM

Microsoft Proficient

Fluent In Creole

Sales Expertise

Good Work Ethic

Team Management

Timeline

Customer Service/E-Commerce Specialist

Demerbox
09.2023 - Current

Customer Service Agent

The Farmer's Dog
09.2022 - 09.2023

E-Commerce Specialist

DS Laboratories
06.2020 - 07.2022

Customer Service Agent/Workforce Real Time Analyst

Chewy.com
11.2018 - 05.2020

Front Desk Associate

Hand And Stone Massage And Facial Spa
11.2017 - 10.2018

Beauty Advisor

Macy's
09.2015 - 11.2017

Associate of Business Administration -

Broward College

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Samientha Albrecht