Keris Easterling
Houston,TX
Summary
Administration professional with extensive expertise in managing patient care and revenue processes, leveraging over a decade of experience to optimize insurance processing and billing operations. Highly-organized professional with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
10
10
years of professional experience
Work History
Collections Specialist, Radiology
Partners Management Group
01.2023 - 02.2025
- Assists in researching and analyzing statistical data
- Responds to customer referral sources and provider inquiries
- Develops and maintains tracking systems
- Streamlined insurance verification processes and managed precertification workflows, ensuring compliance with medical necessity requirements while maintaining accurate documentation
- Eighteen (18) months experience in office practices and office support work using a personal computer in a Windows based environment
- Works as a member of the office team to foster safety and security of office staff, customers and property at the work place
- Experience in responding to work related inquiries
- Coordinated cross-departmental patient care initiatives, facilitating seamless communication between healthcare teams and improving service delivery
- Led patient reception operations, managing visitor flow and appointment scheduling while maintaining positive relationships with healthcare staff
- Safeguards confidential information
Associate/Key Carrier
T.J. Maxx
10.2021 - 12.2022
- Orchestrated merchandise flow and store layout optimization, ensuring accurate pricing and maintaining visual merchandising standards
- Coordinated with management to implement store policies, resolve customer concerns, and maintain high service standards during peak shopping periods
- Managed approximately 30 incoming calls, emails and faxes per day
- Performs related duties as assigned
- Monitored inventory levels and sales patterns, identifying opportunities for stock optimization and reducing shrinkage through systematic controls
- Provides mentoring
- Hosted the ability to work under pressure and balancing priorities to meet deadlines
Patient Access Representative III
Memorial Hermann Hospital
04.2017 - 10.2021
- Collaborated with members of the department and communicated information to ensure teamwork is created for complete work to be successful
Verification Department
Texas Laparoscopic Consultants
03.2015 - 04.2017
- Optimized revenue cycle by identifying payment discrepancies, implementing collection strategies, and maintaining secure documentation protocols
- Coordinated with executive leadership on financial strategies while fostering effective communication channels with staff and insurance providers
- Partnered with executive teams to develop strategic financial solutions while fostering strong relationships with insurance providers and internal stakeholders
- Enhanced financial tracking systems by optimizing claims processing workflows and developing efficient payment arrangement strategies
- Partnered with cross-functional teams to identify revenue enhancement opportunities and improve operational efficiency in claims management
Education
Masters Degree -
Business Administration
2021
Bachelors of Art -
Communications
12.2015
Skills
- Eighteen (18) months experience in office practices and office support work using a personal computer in a Windows based environment
- Patient Care involving small caseload and the Unit support team
- Database Management
- Microsoft Outlook Expert
- Critical Thinking/Complex Problem Solver
- Able to Communicate Effectively
- Organizational and Multi-tasking Skills
- Develops and maintains relation with community sources, business, and employers
Timeline
Collections Specialist, Radiology
Partners Management Group
01.2023 - 02.2025
Associate/Key Carrier
T.J. Maxx
10.2021 - 12.2022
Patient Access Representative III
Memorial Hermann Hospital
04.2017 - 10.2021
Verification Department
Texas Laparoscopic Consultants
03.2015 - 04.2017
Masters Degree -
Business Administration
Bachelors of Art -
Communications
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