Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KERISSA L. CALDWELL

Houston,Texas

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Action Behavior Centers
03.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.

Registered Behavior Technician

Behavioral Innovations
08.2022 - 12.2023
  • Implemented a wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Kept patient files confidential and secure from unauthorized access to maintain privacy.
  • Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
  • Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
  • Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
  • Led training sessions for new technicians, enhancing team's overall skill set and quality of care.
  • Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
  • Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
  • Conducted functional behavior assessments, laying groundwork for effective behavior intervention plans.

Inventory Coordinator

The Container Store
07.2019 - 08.2022
  • Investigated and rectified discrepancies between physical and system inventories.
  • Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
  • Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
  • Conferred with department supervisors or other personnel to assess progress and discuss needed changes.
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed data entry and completed proper paperwork.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.

Head Cashier

Dick's Sporting Goods
07.2019 - 01.2020
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.

Apparel & Accessories Associate

Target
09.2018 - 03.2019


  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Establishing that we keep up with the modernization of today
  • Answer all phone calls that come into the store, direct the calls as needed or help find the solution for the customer.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Key Carrier

Dollar General
05.2018 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Softlines Associate

Target
08.2017 - 02.2018
  • Ensured the clothing and the racks were in proper order, knowledgeable of all brands, replenished stock on the sales floor, assisted guests by suggesting softline items to their attire, teamwork was used daily for zones, unloading truck, and projects assigned to us and worked on the register as often as the store needed.

Color Corrector

Candid Color Systems
01.2017 - 07.2017
  • Edited photos in the system to the standard colors of the business, fast-paced, color corrected thousands of photographs.
  • Used style guidelines to make accurate changes and comply with ideal structure.
  • Facilitated publication process, ensuring error-free content in press releases and marketing materials.

Front Register Associate

Taco Bueno
10.2014 - 07.2015
  • Ensured compliance with store policies and procedures by thoroughly understanding and adhering to established guidelines, creating a safe and professional environment.
  • Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate register transactions.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.

Education

No Degree - Psychology

Langston University
Guthrie, OK
12-2019

High School Diploma - undefined

WestMoore High school
01.2015

Skills

  • Attention to detail
  • Microsoft Word proficiency
  • Communication skills
  • Time management
  • Supervising Experience
  • Inventory Control
  • Social skills development
  • Behavior modification techniques
  • Teamwork and collaboration
  • Group instruction
  • Parent and caregiver training
  • Data collection and analysis
  • Critical thinking
  • Crisis management
  • Heartsaver CPR AED
  • Employee training

Certification

  • Registered Behavior Technician
  • CPR Certified

Languages

English
Full Professional

Timeline

Registered Behavior Technician

Action Behavior Centers
03.2024 - Current

Registered Behavior Technician

Behavioral Innovations
08.2022 - 12.2023

Inventory Coordinator

The Container Store
07.2019 - 08.2022

Head Cashier

Dick's Sporting Goods
07.2019 - 01.2020

Apparel & Accessories Associate

Target
09.2018 - 03.2019

Key Carrier

Dollar General
05.2018 - 08.2018

Softlines Associate

Target
08.2017 - 02.2018

Color Corrector

Candid Color Systems
01.2017 - 07.2017

Front Register Associate

Taco Bueno
10.2014 - 07.2015

High School Diploma - undefined

WestMoore High school

No Degree - Psychology

Langston University

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KERISSA L. CALDWELL