Kerlim Monroy
Lanham,MD
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
6
6
years of professional experience
Work History
Supervisora Control Traffic
E&R Services Inc
Lanham, MD
03.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Costumer Services
Cash Depot
Lanham, MD
02.2020 - 02.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Audit Assistant
HIGA
Guatemala
08.2018 - 08.2019
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Assisted in identifying potential fraud risks by conducting thorough risk assessments on client''s financial records.
- Reduced errors in financial statements by conducting comprehensive account reconciliations and adjusting entries as needed.
- Reviewed and assessed accounting systems and business controls.
Education
Sexto Semestre - Auditoría
Universidad De San Carlos De Guatemala
Guatemala 06.2019
Programación - Computación
Idec
Guatemala 04.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisora Control Traffic
E&R Services Inc
03.2021 - Current
Costumer Services
Cash Depot
02.2020 - 02.2021
Audit Assistant
HIGA
08.2018 - 08.2019
Sexto Semestre - Auditoría
Universidad De San Carlos De Guatemala
Programación - Computación
Idec