Kermeshia Lee
Sachse,TX
Summary
Skilled in customer service and sales, I excelled at iQuor by enhancing client relationships and teamwork. My proactive approach and critical thinking led to significant improvements in customer satisfaction and operational efficiency, showcasing my ability to manage high-stress situations and resolve conflicts with empathy and professionalism. Eagar to bring my skills and enthusiasm to contribute to a dynamic company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
IQuor
02.2020 - 12.2024
- Evalated technical problems using the company troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
- Responded to customer requests for products, services, and company information.
- Consistently exceeded monthly performance targets by 15% through proactive customer engagement and effective issue resolution techniques.
Customer Service Center Representative
Duncan Solutions, a Navient Company
09.2017 - 01.2020
- Facilitated seamless transactions by accurately processing customer orders, payments, and refunds.
- Collaborated with cross-functional teams to ensure timely resolution of escalated customer issues.
- Developed and executed a training program that improved agent performance metrics by 20%, focusing on empathy, active listening, and problem-solving skills.
Reservation Sales Agent
Marriott International, Inc.
03.2016 - 08.2017
- Consistently recognized for maximizing efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Proactively identified sales opportunities and successfully up-sold products and services to customers.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
Education
Diploma -
Lake Highlands High School
Dallas, TXSkills
- Customer service excellence
- Communication and active listening
- Problem-solving and critical thinking
- Payments Processing
- Technical proficiency and software knowledge
- Data entry
- Clerical support
- Time management and multitasking
Timeline
Customer Service Representative
IQuor
02.2020 - 12.2024
Customer Service Center Representative
Duncan Solutions, a Navient Company
09.2017 - 01.2020
Reservation Sales Agent
Marriott International, Inc.
03.2016 - 08.2017
Diploma -
Lake Highlands High School