KERNARD BROWN
Hyattsville,MD
Summary
Over 6 years’ experience in the technology field, with 5 years of focus on network and information security. Seasoned professional with strong leadership skills in information technology entrusted with developing and implementing success privacy, security, and compliance designs and systems. Trusted advisor with strong organizational and communication skills seeking a position where technical expertise can be applied to help an organization grow. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Care Specialist
Sheppard Pratt - Family Services Inc
Lanham , MD
2022.09 - Current
- Handled customer complaints and inquiries for services and products.
- Recorded patient conditions and vital signs before and after medical operations.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Worked with other departments to resolve operational and technical problems.
- Performed QA and organized reports for workload.
Personal Sabbatical
Sabbatical
2022.03 - 2022.09
- Took time off for family reasons, COVID-19 related issues
- Time to regain skills and start certification studies
- Capable of building an at home SOC environment
- Excited and energized to return to work
- Performed various tasks and organized office areas to promote productivity.
SOC Analyst
W@tchtower LLC
McLean , VA
2017.03 - 2022.03
- Protected secure data files and regulated access
- Hunting for any unusual detection and content management
- Analyzed system risk to identify and implement appropriate security countermeasures
- Audited networks and security systems to identify vulnerabilities
- Analyzed security procedure violations and developed plans to prevent recurrence
- Ability to write content/searches/scripts
- Ability to create dashboards, triage sentinel alerts, write python scripts, analyze PowerShell scripts
- Analyzed security events, network traffic, and logs to detect new methods
- Splunk administration and analytics development on information security, infrastructure and network, data security, Splunk Enterprise app, triage events, incident analysis
- Analyzed Microsoft Outlook pertaining to users account for potential phishing activity
- Analyzed Snort alerts for anomalous network traffic and suspicious connections
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Improved SOC detection, analysis processes, use cases, incident response plans, workflows, forensics, and SOP’s
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated proficiency in data mining through regular expressions
- Understanding of networks (TCP Flags, TCP Handshake, IP addressing, Firewalls, Proxy, IDS, IPS)
- Ability to perform NetFlow/packet capture (PCAP Analysis)
- Able to perform pcap analysis/forensics through Wireshark
- Demonstrated leadership by making improvements to work processes and helping to train others
- Ability to conduct event triage, analysis, and incident investigation (Incident Handling)
- Write threat reports and incident reports
- Analyzed malware through security tool INET
Customer Service Associate
Commissary
Fort Meade , Maryland
2009.11 - 2016.09
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Math/Computer Science Support Specialist
Bowie State University
Bowie , MD
2014.09 - 2016.05
- Resolved service requests by individually troubleshooting and addressing user issues
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients
- Created and updated training materials and procedures
- Researched and maintained IT project and service documentation to assist future problem resolution
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Assisted in College Algebra & pre-Calculus course
Virtual Assistant
Bowie State University
Bowie , MD
2015.10 - 2016.01
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
- Mastered point-of-service computer system for automated order taking
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs
- Supported office operations, managed client correspondence, tracked records and handled internal communications
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Maintained filing and recordkeeping systems with efficiency and accuracy
- Created and edited documents and presentations for students
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Computer Science
Bowie State University
05.2016
High School Diploma -
Meade High School
06.2011
Master of Science - Cybersecurity/Computer Science
Capitol Technology University
Laurel, MDSkills
- Risk mitigation
- Linux Server
- Encryption
- Managing security breaches
- Tenable Nessus
- Solidity
- JavaScript
- Java
- C++
- C#
- Microsoft Office
- MS Access
- Splunk ES Content Development
- AWS Cloud
- Remedy
- Active Directory
- Malware Forensics
- Reliable and trustworthy
- Analytical
- Reporting and documentation
- Protecting networks
- Symantec Blue Coat Data Loss Prevention
- Telecommunications systems
- Splunk ES Siem
- Splunk Data Model
- Azure Cloud Environments
- Excel
- Google Sheets
- Wireshark
- Sophos(EDR)
- Nexpose
- Ubuntu Desktops
- Kali Linux
- Bash scripting
- Data Entry Mastery
- Client Documentation
Timeline
Care Specialist
Sheppard Pratt - Family Services Inc
2022.09 - Current
Personal Sabbatical
Sabbatical
2022.03 - 2022.09
SOC Analyst
W@tchtower LLC
2017.03 - 2022.03
Virtual Assistant
Bowie State University
2015.10 - 2016.01
Math/Computer Science Support Specialist
Bowie State University
2014.09 - 2016.05
Customer Service Associate
Commissary
2009.11 - 2016.09
Bachelor of Science - Computer Science
Bowie State University
High School Diploma -
Meade High School
Master of Science - Cybersecurity/Computer Science
Capitol Technology University
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