Kernita Patterson

• Identify accounts with payment and reimbursement discrepancies.
• Utilize Mission Applications to research transaction history.
• Manage month-end reconciliation of NSF payments, verifying transactions, resolving discrepancies, and supporting accurate financial reporting.
• Support company growth by maintaining a high level of accuracy in processing high-volume cash posting
• Assist in training new employees helping them gain confidence and productivity quickly on accounts receivable processes
• Resolve customer disputes.
• Follow-Up Communication with customers regarding billing.
• Developed strong client relationships through effective communication, resulting in prompt payments and reduced delinquencies.
• Managed and responded to correspondence and inquiries from customers and associates.

Assisted with reservations for dining and special events

• Managed flow of guests for dining updating guest on wait time for seating
• Streamlined front desk operations for increased efficiency by effectively managing phone call and walk in clients.
• Assisted with special events as needed weddings, swim meets etc.
• Processed call in orders for food & beverages
• Confirmed reservations, appointments