Kerollos Fallah
Dallas,TX
Summary
Adept at problem-solving and teamwork, I significantly enhanced team performance and customer satisfaction at CKMC through in-depth training and mentorship. My experience at Latrelles Management and Fallah Construction showcases my ability to multitask and my commitment to safety and continual self-improvement, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Latrelles Management
07.2021 - 12.2021
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
PSA
Prospect Airport Service, DFW Int'l Airport
12.2021 - 06.2022
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
Crew Trainer
CKMC
08.2022 - 08.2023
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
Food Deliverer
AtYourGate
08.2023 - 02.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- This was at the DFW airport, on foot.
Sales Agent
Benchmark
02.2024 - 04.2024
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of 1 products or services to promote sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- This was a electricity Door to Door sales position.
Contractor's Assistant
Fallah Construction
05.2024 - Current
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Dismantled constructing scaffolding, bracing and other temporary structures for construction sites.
- Assisted in construction of commercial and residential buildings.
- Operated heavy machinery on construction sites.
- Operated variety of power tools and hand tools.
- Followed instructions from construction project managers and supervisors.
- This is a family business run that is run by my father and I
Education
Bachelor of Science - Civil Engineering
The University of Texas At Arlington
Arlington, TX05-2028
Skills
- Problem-solving abilities
- Worksite cleanup
- Teamwork
- Multitasking
- Heavy lifting
- Communication skills
- Decision-making
- Teamwork skills
- Self motivation
- Time management
- Construction safety
- Teamwork and collaboration
- Commitment to trying to improve myself and everyone around me
Languages
Arabic
Native or Bilingual
Interests
My biggest interest in life is to learn and have fun with everyone I am fortunate enough to work with at every job/occupation I am able enough to be in!
Timeline
Contractor's Assistant
Fallah Construction
05.2024 - Current
Sales Agent
Benchmark
02.2024 - 04.2024
Food Deliverer
AtYourGate
08.2023 - 02.2024
Crew Trainer
CKMC
08.2022 - 08.2023
PSA
Prospect Airport Service, DFW Int'l Airport
12.2021 - 06.2022
Sandwich Artist
Latrelles Management
07.2021 - 12.2021
Bachelor of Science - Civil Engineering
The University of Texas At Arlington
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