Matthew Garwood
SUBWAY®Restaurants
Lewisburg,OH
1
Language
1
Certification
18
years of professional experience
Dedicated professional with strong communication and problem-solving skills. Experienced in customer service and teamwork, ensuring satisfaction and efficiency in every role.
Retail professional with extensive experience in managing sales teams and driving business growth. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability.
Work History
Sandwich Artist
8 Months- Crafted customized sandwiches by following customer specifications and adhering to food safety standards.
- Operated kitchen equipment efficiently to prepare ingredients for sandwich assembly and presentation.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Assisted in inventory management by monitoring ingredient levels and communicating needs to management.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Greeted guests, promoted specials, and took orders.
Bulk Material Handler
5 Years 9 Months- Operated heavy machinery to transport bulk materials safely within warehouse environment.
- Managed inventory flow, ensuring accurate stock levels and timely replenishment of supplies.
- Conducted routine inspections of equipment to maintain safety standards and operational efficiency.
- Trained new team members on safe handling procedures and equipment operation protocols.
- Operated various types of heavy machinery safely and efficiently while adhering to strict safety guidelines during daily tasks.
- Demonstrated adaptability in the face of changing priorities or deadlines, consistently meeting goals while maintaining a high level of quality in all tasks performed.
- Ensured accuracy in order fulfillment through meticulous attention to detail when packing orders for shipment.
Truck Mechanic
1 Year 11 Months- Diagnosed mechanical issues in trucks using diagnostic tools and systems.
- Performed preventive maintenance on various truck models to enhance reliability.
- Repaired hydraulic systems, ensuring optimal functionality of transport vehicles.
- Collaborated with team members to streamline repair workflows and reduce turnaround time.
- Conducted thorough inspections, identifying potential safety hazards before repairs were initiated.
- Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
- Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
Truck Mechanic
2 Years 2 Months- Managed parts inventory, sourcing quality components for timely repairs and maintenance needs.
- Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
- Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
- Collaborated with team members to complete large-scale projects efficiently, maintaining open lines of communication and strong teamwork dynamics.
- Employed welding skills when necessary for structural repairs on chassis frames or other critical components of trucks.
- Repaired hydraulic systems, ensuring optimal functionality of transport vehicles.
Auto Mechanic
10 Months- Diagnosed and repaired mechanical issues in various vehicle systems, ensuring optimal performance.
- Conducted routine maintenance services, enhancing vehicle reliability and safety for clients.
- Collaborated with team members to streamline repair processes, reducing turnaround time on service requests.
- Utilized computerized diagnostic tools to identify and troubleshoot complex automotive problems efficiently.
Commercial Parts Specialist
2 Years 6 Months- Provided expert assistance in identifying and sourcing automotive parts for customers.
- Managed inventory levels, ensuring availability of critical parts for customer needs.
- Trained new team members on product knowledge and customer service best practices.
- Streamlined order processing procedures to enhance operational efficiency and reduce wait times.
- Analyzed customer feedback to improve service offerings and drive satisfaction rates.
- Created, built and maintained professional customer relationships.
- Advanced solution, project and product quality recommendation ability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Retail Parts Specialist
2 Years 7 Months- Managed inventory levels to ensure optimal stock availability for customers.
- Provided expert guidance on automotive parts to enhance customer satisfaction.
- Led initiatives to improve in-store merchandising, enhancing product visibility and accessibility.
- Mentored junior staff in customer service best practices and efficient workflow methods.
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
- Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
- Assisted in developing promotional strategies aimed at increasing sales revenue during peak seasons or special events.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
Heavy Equipment Operation - Heavy Equipment
- Relevant Coursework: Blueprint Reading & Applied Grading
High School Diploma
- Honoree of Math, Science,and Social Studies for high school proficiency testing.
Skills
Customer service
Teamwork and collaboration
Problem-solving
Time management
Strong communication skills
Continuous learning mindset
Workplace safety practices
Problem-solving abilities
Critical thinking
Decision-making
Verbal and written communication
Employee supervision
Accomplishments
- Set the standard protocol for a used battery program being created at Advance Auto Parts In our region. (Three State Area) Still in use to this day.
- Was part of the team that won multiple awards for our location at Advance Auto Parts including growth over previous year in sales earning our GM a personal award as well.
Certification
- ASE Certified Parts Specialist, Advance Auto Parts
Languages
English
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
12.2025 - CurrentRead More
Bulk Material Handler
Cargill
06.2019 - 03.2025Read More
Truck Mechanic
Reece Transport Express
04.2017 - 03.2019Read More
Truck Mechanic
Fleet Trailer Service
02.2015 - 04.2017Read More
Auto Mechanic
Lakengren Brothers
03.2014 - 01.2015Read More
Commercial Parts Specialist
Advance Auto Parts
08.2011 - 02.2014Read More
Retail Parts Specialist
Advance Auto Parts
01.2009 - 08.2011Read More
MVCTC
Heavy Equipment Operation from Heavy Equipment
Read More
Tri County North
High School Diploma
Read More