Kerra Ferguson
Fayetteville,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Stadium Liquor
2023.09 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Pandora's Bottle
2022.11 - 2023.09
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Club Car Wash
2020.06 - 2022.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Speedy Splash Car Wash
2019.05 - 2020.06
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
Team Lead Sales Associate
Tractor Supply
2018.09 - 2019.09
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
Education
Associate of Arts - General Education
Arkansas Tech University
Russellville, ARHigh School Diploma -
Dover High School
Dover, AR05.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Efficient multi-tasker
- Inventory Control
Timeline
General Manager
Stadium Liquor
2023.09 - Current
General Manager
Pandora's Bottle
2022.11 - 2023.09
Assistant Manager
Club Car Wash
2020.06 - 2022.11
Assistant Manager
Speedy Splash Car Wash
2019.05 - 2020.06
Team Lead Sales Associate
Tractor Supply
2018.09 - 2019.09
Associate of Arts - General Education
Arkansas Tech University
High School Diploma -
Dover High School