Kerra Kruse
Muscatine,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Musco Sports Lighting
07.2020 - Current
- Prepare project specific sales documents including specifications, budget estimates, bid proposals, scope of work, purchase agreements, and submittals
- Manage installation contracts and support contractors and customers during post-sale and installation processes
- Conduct project reviews and contribute to overall design, pricing and sales strategy
- Manage complete project workflow process from project creation to installation
- Develop and maintain strong relationships with key contractors, specifiers and engineers
Order Management Specialist
The HON Company
05.2019 - 07.2020
- Obtained and verified all customers' names, addresses, shipping instructions and billing information, model numbers, and specifications of product to be purchased prior to entry
- Responded to requests; identified discrepancies or problems related to customer purchase orders
- Interfaced with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, and lead times
Customer Support Specialist
The HON Company
04.2018 - 05.2019
- Provide support to team members, brainstorm new ways to improve processes and provide resources for continued team development.
- Drive consistent high-quality work while being efficient and effective in developing strategies to organize and prioritize workload, track on-going customer requests, and complete timely professional follow-up via phone or email.
- Build relationships with both internal and external customers by exercising sound independent judgement, helping to develop the Customer Experience brand and advocate to resolve customer concerns.
Education
MBA - Master of Business Administration
Upper Iowa University
Fayette, Iowa12.2024
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, Iowa12.2017
Skills
- Procurement and Sales
- Problem Anticipation and Resolution
- Adaptable to Changing Demands
- Analytical Thinking
- Effective Project Management
- Records Organization
- Proposal Coordination
- Field Personnel Support
Extracurriculars
- Musco Activities Committee - Jan 2022 to present
- Alpha Delta Pi Housing Corporation - Jul 2023 to present
- Building Supervisor at the Muscatine YMCA - Jul 2020 to present
Timeline
Sales Coordinator
Musco Sports Lighting
07.2020 - Current
Order Management Specialist
The HON Company
05.2019 - 07.2020
Customer Support Specialist
The HON Company
04.2018 - 05.2019
MBA - Master of Business Administration
Upper Iowa University
Bachelor of Arts - Criminology
University of Northern Iowa
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