Kerra Kruse
Muscatine,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Musco Sports Lighting
Muscatine, Iowa
07.2020 - Current
- Prepare project specific sales documents including specifications, budget estimates, bid proposals, scope of work, purchase agreements, and submittals
- Manage installation contracts and support contractors and customers during post-sale and installation processes
- Conduct project reviews and contribute to overall design, pricing and sales strategy
- Manage complete project workflow process from project creation to installation
- Develop and maintain strong relationships with key contractors, specifiers and engineers
Order Management Specialist
The HON Company
Muscatine, Iowa
05.2019 - 07.2020
- Obtained and verified all customers' names, addresses, shipping instructions and billing information, model numbers, and specifications of product to be purchased prior to entry
- Responded to requests; identified discrepancies or problems related to customer purchase orders
- Interfaced with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, and lead times
Customer Support Specialist
The HON Company
Muscatine, Iowa
04.2018 - 05.2019
- Provide support to team members, brainstorm new ways to improve processes and provide resources for continued team development.
- Drive consistent high-quality work while being efficient and effective in developing strategies to organize and prioritize workload, track on-going customer requests, and complete timely professional follow-up via phone or email.
- Build relationships with both internal and external customers by exercising sound independent judgement, helping to develop the Customer Experience brand and advocate to resolve customer concerns.
Education
MBA - Master of Business Administration
Upper Iowa University
Fayette, Iowa12.2024
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, Iowa12.2017
Skills
- Procurement and Sales
- Problem Anticipation and Resolution
- Adaptable to Changing Demands
- Analytical Thinking
- Effective Project Management
- Records Organization
- Proposal Coordination
- Field Personnel Support
Extracurriculars
- Musco Activities Committee - Jan 2022 to present
- Alpha Delta Pi Housing Corporation - Jul 2023 to present
- Building Supervisor at the Muscatine YMCA - Jul 2020 to present
Timeline
Sales Coordinator
Musco Sports Lighting
07.2020 - Current
Order Management Specialist
The HON Company
05.2019 - 07.2020
Customer Support Specialist
The HON Company
04.2018 - 05.2019
MBA - Master of Business Administration
Upper Iowa University
Bachelor of Arts - Criminology
University of Northern Iowa