Kerrean Edwards
Atlanta ,GEORGIA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Store Manager
The Home Depot Inc
6330
07.2022 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
The Home Depot Inc
0221
06.2016 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Store Manager
The Home Depot Inc
0274
02.2008 - 08.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
The Home Depot Inc
6320
08.2011 - 06.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Operations Store Manager
The Home Depot Inc
0220
02.2005 - 02.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Operations Store Manager
The Home Depot Inc
6316
06.2004 - 02.2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Department Supervisor
The Home Depot Inc
0220
08.2003 - 06.2004
- Managed team of 43 employees, delegated tasks and held each employee accountable for completing assignments.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Department Supervisor
The Home Depot Inc
0220
08.2000 - 08.2003
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 43 employees, delegated tasks and held each employee accountable for completing assignments.
Cashier
The Home Depot Inc
0220
06.1994 - 08.2000
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Operations Manager
The Home Depot Inc
Jonesboro, GA
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Education
Associate Of Applied Science - Accounting And Business Management
New England Tech
Palm Beach, FL06.1992
Skills
- Order Management
- Staff Management
- Financial Forecasting
- Project Management
- Maximizing Profitability
- Team Leadership
Additional Information
- Operations Captain
- District Operations Captain
- Club 365 recipient in multiple locations
- Women in Leadership presenter on multiple occasions
- Shrink Buster recipient
Timeline
Operations Manager
The Home Depot Inc
09.2023 - Current
Store Manager
The Home Depot Inc
07.2022 - 09.2023
Store Manager
The Home Depot Inc
06.2016 - 07.2022
Assistant Store Manager
The Home Depot Inc
08.2011 - 06.2016
Operations Store Manager
The Home Depot Inc
02.2008 - 08.2011
Operations Store Manager
The Home Depot Inc
02.2005 - 02.2008
Operations Store Manager
The Home Depot Inc
06.2004 - 02.2005
Department Supervisor
The Home Depot Inc
08.2003 - 06.2004
Department Supervisor
The Home Depot Inc
08.2000 - 08.2003
Cashier
The Home Depot Inc
06.1994 - 08.2000
Associate Of Applied Science - Accounting And Business Management
New England Tech