Kerri-Ann Lynch
Otisville,NY
Summary
Dynamic small business owner with proven expertise in operations and marketing at Right From the Hive. Skilled in business management and customer relations, I achieved consistent growth through innovative marketing strategies and exceptional service. Adept at sales tracking and vendor relations, I successfully expanded the client base and boosted annual sales with an e-commerce launch.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Right From the Hive
03.2011 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
- Designed promotional materials to increase brand awareness in local community.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bus Driver
Mid-City Transit
06.2006 - 06.2014
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Obeyed federal, NY and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Maintained NY driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Assisted students with boarding and exiting bus to reduce safety issues.
Office Worker
Pine Bush Equine
02.2000 - 05.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
- Coordinated and scheduled meetings and appointments.
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- New market research
- Sales oversight
- Customer service
- Business management
- Customer relations
- Marketing strategies
- Sales tracking
- Inventory control
Timeline
Small Business Owner
Right From the Hive
03.2011 - Current
Bus Driver
Mid-City Transit
06.2006 - 06.2014
Office Worker
Pine Bush Equine
02.2000 - 05.2006
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